Alondra Ramirez
Los Angeles
Summary
Efficient Senior Head Teller known for high productivity and ability to complete tasks swiftly. Skilled in cash handling, fraud detection, and customer service management. Excel in communication, leadership, and problem-solving, ensuring smooth operation of banking transactions and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Senior Head Teller
Citibank, NA
Downey
03.2019 - 01.2025
- Performed regular audits of branch transactions to identify discrepancies or potential areas of risk.
- Maintained up-to-date knowledge of banking regulations, laws, policies, and procedures.
- Trained new employees on proper bank processes and customer service standards.
- Managed daily operations of the bank, including opening and closing procedures, balancing cash drawers, and resolving customer inquiries.
- Handled escalated complaints from customers in a professional manner while working towards an amicable resolution.
- Implemented security protocols such as dual control access codes when handling large amounts of cash or sensitive documents.
- Assisted in developing strategies to improve workflow processes and increase efficiency within the branch.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Performed currency transaction reports for foreign currency.
- Cross-sold bank products and services to customers, meeting and exceeding sales targets.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Kept teller window areas clean, organized, and fully stocked.
Retail Sales Associate
Nordstrom Rack
Redondo Beach
11.2017 - 02.2018
- Assisted customers with finding the right product for their needs.
- Performed cashier duties such as ringing up sales, processing payments, and issuing receipts.
- Processed returned merchandise according to company policies.
- Kept informed about new products arriving at the store on a regular basis.
- Organized displays to attract customers and promote sales.
- Initiated friendly conversation with customers to determine level of assistance required.
- Cross-sold products and services to increase average transaction value.
Education
High School Diploma -
King Drew Magnet High School
Los Angeles, CA07-2015
Skills
- Goal setting and achievement
- Professionalism and ethics
- Branch security protocols
- Staff training and development
- Critical thinking
- Cash handling expertise
- Trustworthy and honest
- Verbal and written communication
Timeline
Senior Head Teller
Citibank, NA
03.2019 - 01.2025
Retail Sales Associate
Nordstrom Rack
11.2017 - 02.2018
High School Diploma -
King Drew Magnet High School