Alondra Palomera
La Puente
Summary
Dynamic and dedicated professional with exceptional customer service experience at Starbucks and PRL Glass Systems. Proven ability to enhance customer satisfaction through active listening and attention to detail. A team player skilled in time management, consistently creating personalized experiences that foster loyalty and drive sales. Able to make connection with customers to make sure they are satisfied with service so that customer may return.
Overview
13
13
years of professional experience
Work History
Barista
Starbucks
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Customer Service
PRL Glass Systems
10.2012 - 02.2020
- Demonstrated excellent customer service skills to increase customer satisfaction.
- Enhanced customer service through social media, addressing queries and concerns.
- Collaborated with team members to improve overall customer service experience.
- Provided exceptional customer service to promote positive movie-going experience.
Education
Associate of Arts - Sociology
Mt. San Antonio College
Walnut, CASkills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Active listener
- Exceptional customer service
Languages
Spanish
Native or Bilingual
Timeline
Barista
Starbucks
10.2023 - Current
Customer Service
PRL Glass Systems
10.2012 - 02.2020
Associate of Arts - Sociology
Mt. San Antonio College
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