Alondra Nunez
San Marcos
Summary
Detail-oriented Business Office Assistant with over 3 years of experience managing claims, billing processes, and insurance verification in a skilled nursing facility. Proven ability to coordinate benefits claims, resolve discrepancies, and support both internal teams and external clients with clear communication. Strong organizational skills and a commitment to accuracy and compliance, seeking to leverage expertise in benefits claim coordination in a remote environment.
Overview
4
4
years of professional experience
Work History
Business Office Assistant
Santa Fe Post Acute
11.2021 - Current
- Manage Medi-Cal and managed care payer billing processes, ensuring accurate and compliant claims submissions.
- Conduct “triple check” meetings to review HMO billing accuracy and resolve discrepancies efficiently.
- Verify insurance coverage for new and existing residents, supporting accurate claims and benefits coordination.
- Assist residents and families with Medi-Cal applications, annual renewals, and benefits inquiries.
- Oversee resident trust accounts, maintain aging reports, and ensure timely follow-up on outstanding claims and balances.
- Support Business Office Manager with audits, month-end reporting, and respond to family and resident inquiries with professionalism.
- Handle accounts payable processes, including invoice tracking and vendor communications.
- Recognized for strong organizational skills, attention to detail, and consistent follow-through on tasks.
Education
High School Diploma -
San Pasqual High School
Escondido, CASkills
- Benefits Claims Processing
- Insurance Verification & Coverage Analysis
- Billing Accuracy & Compliance
- Customer & Family Support
- Account Reconciliation & Aging Reports
- Claims Follow-up & Resolution
- Accounts Payable & Vendor Communication
- Audit Support & Reporting
- Remote Work Adaptability
- Strong Organizational & Communication Skills
Timeline
Business Office Assistant
Santa Fe Post Acute
11.2021 - Current
High School Diploma -
San Pasqual High School