Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alondra Nunez

San Marcos

Summary

Detail-oriented Business Office Assistant with over 3 years of experience managing claims, billing processes, and insurance verification in a skilled nursing facility. Proven ability to coordinate benefits claims, resolve discrepancies, and support both internal teams and external clients with clear communication. Strong organizational skills and a commitment to accuracy and compliance, seeking to leverage expertise in benefits claim coordination in a remote environment.

Overview

4
4
years of professional experience

Work History

Business Office Assistant

Santa Fe Post Acute
11.2021 - Current
  • Manage Medi-Cal and managed care payer billing processes, ensuring accurate and compliant claims submissions.
  • Conduct “triple check” meetings to review HMO billing accuracy and resolve discrepancies efficiently.
  • Verify insurance coverage for new and existing residents, supporting accurate claims and benefits coordination.
  • Assist residents and families with Medi-Cal applications, annual renewals, and benefits inquiries.
  • Oversee resident trust accounts, maintain aging reports, and ensure timely follow-up on outstanding claims and balances.
  • Support Business Office Manager with audits, month-end reporting, and respond to family and resident inquiries with professionalism.
  • Handle accounts payable processes, including invoice tracking and vendor communications.
  • Recognized for strong organizational skills, attention to detail, and consistent follow-through on tasks.

Education

High School Diploma -

San Pasqual High School
Escondido, CA

Skills

  • Benefits Claims Processing
  • Insurance Verification & Coverage Analysis
  • Billing Accuracy & Compliance
  • Customer & Family Support
  • Account Reconciliation & Aging Reports
  • Claims Follow-up & Resolution
  • Accounts Payable & Vendor Communication
  • Audit Support & Reporting
  • Remote Work Adaptability
  • Strong Organizational & Communication Skills

Timeline

Business Office Assistant

Santa Fe Post Acute
11.2021 - Current

High School Diploma -

San Pasqual High School
Alondra Nunez