Alondra Long
Indio
Summary
Accomplished sales and customer service professional with a history of exceeding sales goals and fostering client relationships. Multilingual Customer Service Representative skilled in resolving queries and enhancing customer satisfaction. Strong communicator with expertise in CRM software and problem-solving, contributing to improved customer retention through dedicated service.
Overview
8
8
years of professional experience
Work History
Bilingual CSR
TTEC
Remote
09.2025 - Current
- Answered customer inquiries in Spanish and English, delivering precise information and effective solutions.
- Resolved customer inquiries efficiently across channels, ensuring accurate and timely support.
- Presented customers with tailored service and product information, enhancing decision-making and satisfaction.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Updated customer records in the database after each interaction ensuring accuracy of information.
- Documented customer interactions using CRM software for future reference.
Sales Representative
Gina's Fashion
10.2021 - 09.2025
- Cultivated relationships with customers, resulting in increased sales opportunities.
- Worked with management teams to develop annual sales plans, goals, and targets.
- Executed innovative marketing strategies, enhancing brand awareness in the marketplace.
- Performed sales floor work, such as greeting and assisting customers, stocking shelves and taking inventory.
- Adapted quickly to fast-paced work environment by adjusting priorities and tasks efficiently.
- Processed client deposits and transactions while maintaining accurate billing information in company databases.
Human Resources Assistant
Home Instead Senior Care
04.2019 - 10.2020
- Facilitated new hire orientations and onboarding processes to enhance employee integration.
- Reviewed job applications and conducted background checks on potential hires.
- Assisted in developing and implementing employee training programs to support skill development.
- Coordinated with departments to align staffing needs with organizational goals.
- Maintained and updated employee records to support accuracy and compliance.
- Processed, verified and maintained personnel related documentation.
Manager
Gina's
02.2018 - 04.2019
- Managed daily operations including sales, scheduling and budgeting.
- Monitored sales activities to identify areas for enhancing performance.
- Developed innovative strategies to increase customer satisfaction and loyalty.
- Applied analytical and problem-solving skills to resolve operational issues.
- Communicated plans and actions to meet departmental goals.
- Developed positive relationships with clients.
- Maintained accurate records of financial transactions while adhering to all accounting regulations, reflecting attention to detail.
Education
Pharmacy Tech -
Long Beach Job Corps
Long Beach, CA05-2018
Certified Phlebotomy Technician -
Long Beach Job Corps
Long Beach, CA05-2018
Certified Medical Assistant -
Milan Institute
Palm Desert, CA06-2014
High School Diploma -
Desert Mirage High School
Thermal, CA06-2013
Skills
- Bilingual (Spanish/English)
- Customer Service
- Call center experience
- Customer retention
- Account management
- Sales
- Data entry
- Problem Solving
- Conflict resolution
- Detail Oriented
- Management Skills
Timeline
Bilingual CSR
TTEC
09.2025 - Current
Sales Representative
Gina's Fashion
10.2021 - 09.2025
Human Resources Assistant
Home Instead Senior Care
04.2019 - 10.2020
Manager
Gina's
02.2018 - 04.2019
Pharmacy Tech -
Long Beach Job Corps
Certified Phlebotomy Technician -
Long Beach Job Corps
Certified Medical Assistant -
Milan Institute
High School Diploma -
Desert Mirage High School