Alondra Hernandez
Anaheim
Summary
Dedicated professional with proven customer service skills and a strong ability to multitask and manage time effectively. Committed to delivering positive experiences for customers while adapting quickly to new challenges. Demonstrates a strong work ethic and excellent communication skills, contributing to team success and organizational objectives.
Overview
7
7
years of professional experience
Work History
Case Advocate
Tax Processing Solutions
Irvine
10.2022 - Current
- Managed client case files and maintained accurate documentation.
- Assessed client needs through interviews and evaluations.
- Facilitated communication between clients, families, and service providers.
- Educated clients on available resources and support services.
- Monitored client progress through regular follow-up contacts.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Assisted individuals with eligibility for available benefits.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Customer Service Representative
American Tax Solutions
12.2020 - 12.2021
- Responsible for incoming and outgoing calls from clients
- Reading client's files and providing them with updates on their accounts
- Sending out documents needed from clients
- Setting up meetings with the proper representatives and departments depending on the status of the case
Student Loan Advisor
Fenix Financial Solutions
Irvine
05.2018 - 06.2019
- Company Overview: Irvine CA
- Answer incoming calls and make outgoing calls
- Walking student loan borrowers through application
- Educating student loan borrowers on the history of their loans.
- Helping student loan borrowers fit into government programs that can assist them with their student loans
- Irvine CA
Education
High School Diploma -
Katella High School
Anaheim, CA05.2017
Skills
- Excellent customer service experience
- Strong work ethic
- Ability to learn quickly
- Adaptability
- Team player
- Leadership
- customer relationship management
- progress monitoring
- communication skills
- conflict resolution
- attention to detail
- Professional boundaries
- Multitasking and organization
Timeline
Case Advocate
Tax Processing Solutions
10.2022 - Current
Customer Service Representative
American Tax Solutions
12.2020 - 12.2021
Student Loan Advisor
Fenix Financial Solutions
05.2018 - 06.2019
High School Diploma -
Katella High School
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