Alondra Hernandez
West Covina
Summary
Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional dining experiences for guests.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Server
Baby Bros Pizza & Wings
San Dimas
01.2023 - 07.2023
- Ensured that each guest was served courteously, quickly, and efficiently.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Trained new employees to perform duties.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
Housekeeping Room Attendant
Courtyard by Marriott
Las Vegas
07.2022 - 11.2022
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Replenished room amenities according to established guidelines.
- Conducted inventory of linens, cleaning supplies and toiletries and restocked housekeeping carts and storage closets.
- Inspected each room for cleanliness, utilizing checklist to meet company standards.
Server
Dennys Corp
Las Vegas
10.2021 - 06.2022
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Assistant Manager
Dennys Corp
Modesto
01.2021 - 10.2021
- Supervised daily operations including scheduling shifts, assigning duties.
- Communicated regularly with customers to gain insights into their needs.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed a system for tracking inventory and ordering supplies as needed.
Server
Dennys Corp
Salida
04.2020 - 12.2020
- Upheld high standards of sanitation in accordance with health department regulations.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Server
Baby Bros Pizza and Wings
Salida
03.2018 - 02.2020
- Provided excellent customer service to ensure satisfaction.
- Upheld high standards of sanitation in accordance with health department regulations.
- Sanitized & organized items that were used on daily basis.
- Greeted customers, answered questions and recommended specials to increase profits.
Education
High School Diploma -
El Monte High School
El Monte, CA06-2020
Some College (No Degree) - Psychology
University of California Merced
Merced, CASkills
- Customer service
- Conflict resolution
- Effective communication
- Problem solving
- Organizational skills
- Hospitality and accommodation
Languages
English
Full Professional
Spanish
Full Professional
Certification
- Drivers License
- High School Diploma
- Certified Bilingual
References
References available upon request.
Timeline
Server
Baby Bros Pizza & Wings
01.2023 - 07.2023
Housekeeping Room Attendant
Courtyard by Marriott
07.2022 - 11.2022
Server
Dennys Corp
10.2021 - 06.2022
Assistant Manager
Dennys Corp
01.2021 - 10.2021
Server
Dennys Corp
04.2020 - 12.2020
Server
Baby Bros Pizza and Wings
03.2018 - 02.2020
High School Diploma -
El Monte High School
Some College (No Degree) - Psychology
University of California Merced