Alondra Diaz

• 171 total hours: 63 lecture hours and 108 clinical hours
• Assisted 10–15 residents per shift with daily activities including bathing, grooming, dressing, and feeding.
• Maintained a clean and safe environment, reducing the risk of infection and falls.
• Improved patient comfort by providing compassionate and empathetic care.
• Developed strong communication skills through active listening and effective verbal interactions with patients and colleagues.
• Delivered high-quality personal care services within the scope of practice as a CNA student, ensuring patient satisfaction.
• Practiced proper hygiene and infection control procedures (handwashing, PPE, sanitation)

• Assisting with basic patient care tasks, such as

taking vital signs, feeding, bathing, and ambulation

• Working in different clinical and administrative

departments, such as the emergency department,

inpatient care units, and radiology

• Learning and following HIPAA guidelines
• Learn to work with health care professionals and

provide support when needed

• Prepared for a successful career in healthcare by applying lessons learned from the COPE Health Scholars program to future academic and professional endeavors.
• Gained valuable insight into the workings of various hospital departments through rotational assignments within the program.

• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Delivered high-quality service in a busy, high-traffic store, preparing 200+ drinks per shift during peak hours while maintaining accuracy and speed.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Maintained composure and focus during rushes, using strong time management and communication skills to coordinate with team members.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.