Alondra Diaz
Moorpark
Summary
Motivated individual handling food and drink preparation and operating cash registers in fast-paced dining environments. Clear communicator possessing outstanding customer service skills. Reliable Order Taker with punctual nature and dedication to customer satisfaction. Offering positive personality, accurate orders, and organized approach to multitasking.
Overview
2
2
years of professional experience
Work History
Team Member
Amy’s Drive Thru
06.2023 - 02.2024
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated register to process payments and collect cash payment for order totals.
- Worked different stations to provide optimal coverage and meet production goals.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and friendly service at the drive-thru window.
- Managed high-pressure situations during peak hours, maintaining composure and professionalism in handling challenging exchanges.
- Increased order accuracy with careful attention to detail when handling customer requests.
- Adhered to company policies and procedures regarding food safety, cleanliness, and sanitation standards in the drive thru and milkshake station.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Stepped into additional roles during busy times to boost coverage of important stations.
Seasonal Guest Advocate
Target
12.2021 - 12.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility and comply with COVID-19 sanitation regulations
Education
Moorpark High School
Moorpark, CASkills
- Customer Service
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Cash Handling
- Cleaning
- Order Preparation
- Food handling
- Order Taking
- Safe Food Handling
- Menu Memorization
Languages
Spanish
Native or Bilingual
Timeline
Team Member
Amy’s Drive Thru
06.2023 - 02.2024
Seasonal Guest Advocate
Target
12.2021 - 12.2022
Moorpark High School
Similar Profiles
Katie HeardKatie Heard
Sales Associate at Amy’s Party StoreSales Associate at Amy’s Party Store
Rosa Margarita Alvarado AlonsoRosa Margarita Alvarado Alonso
Food Technologist Sensory at Amy’s Kitchen IncFood Technologist Sensory at Amy’s Kitchen Inc
Shyrene ThompsonShyrene Thompson
MFG Operator IV at Amy’s KitchenMFG Operator IV at Amy’s Kitchen