Alondra "Dax" Haro
Anaheim
Summary
Dynamic professional with strong analytical, communication, and teamwork skills, along with a proven ability to adapt swiftly to new environments. Committed to contributing to team success while pursuing opportunities for professional development. A positive attitude and dedication to continuous learning drive the pursuit of excellence in every endeavor. Prepared to leverage these strengths to make a meaningful impact in a collaborative setting.
Overview
9
9
years of professional experience
Work History
Assistant Executive Housekeeper
Hyatt Regency Orange County
Garden Grove, CA
08.2024 - Current
- I supervised and assisted housekeeping staff to ensure adherence to cleanliness and safety standards as well as made them feel supported during heavy check in/check out days.
- To ensure our cleanliness and working order scores went up I collaborated with the Engineering department to address guest feedback of working order in room and enhance overall satisfaction levels with Guests. Housekeepers also felt they saw improvement in their rooms thus giving them the motivation to make sure their rooms were cleaned the best of their ability.
- Implemented training powerpoints for new and old team members in english and spanish to ensure employees are up to date with the latest safety/cleanliness standards.
- I conducted inspections of guest rooms and public spaces to make sure quality standards and address any issues promptly and provided feedback to team so they were aware of the opportunities they had to better their work.
- I promoted a positive work environment through communication, encouraged teamwork, and gave recognition incentives for outstanding employees as well as employees who showed improvement.
Housekeeping Lead/Supervisor
Hyatt Regency Orange County
Garden Grove, CA
05.2022 - 08.2024
- I started off my transition in to Housekeeping as a Lead with learning how to inspect rooms and provided feedback to housekeepers. I learned to use Opera and Rex where I would be able to assign rooms that needed to be cleaned and where I would be able to see guests that were set to arrive. Soon after I was promoted to Housekeeping Supervisor I went in to supervising up to 60 housekeepers and assigning daily tasks and making sure things were running as smoothly as possible. I continued to inspect guest rooms, public areas and back of the house areas to ensure they are up to the hotel’s standard and any issues I would make sure to alert engineering staff. I also made sure to ensure that all housekeeping staff adhere to the hotel's safety and security policies and procedures and translating for them if there was a language barrier. I have also assisted upper management with any tasks and completed them in a timely manner as well as begun to learn how to do the housekeeping schedule. I developed and implemented best practices for housekeeping such as creating standard worksheets and service ticket work sheets to ensure the housekeepers are all on the same page.
Starbucks Barista/Lead
Hyatt Regency Orange County
Garden Grove, CA
02.2019 - 07.2024
- Similar to Target as a Starbucks Barista, I made the beverages and food items offered by Starbucks to Hyatt guests. I was quickly able to adapt to the way Hyatt represented the Starbucks brand and was later was promoted to lead on February 2020 where I learned to do ordering of Starbucks goods as well as assisted management with scheduling staff accordingly and made sure to have the team up to date with their food handling cards as well as trained them on any new drinks. I assisted in the re-opening of Starbucks in the hotel after the COVID pandemic happened. When the Starbucks was renovating I also teamed up with upper management in moving to a smaller kiosk while the store was in renovation. During this time I guided the team and we all adapted quickly to the small service kiosk while still providing excellent service with the smaller menu offerings. Once renovation was completed I was able to assist upper management in the re-opening of the newly renovated store. I made sure the team was up to date on how to use the new equipment and quickly got them back in to the standard of how the store ran.
Barista / Advanced Store Trainer
Target
Cypress, CA
09.2018 - 02.2019
- As a Starbucks Team Member, I made the beverages offered by Starbucks to Target guests. I was welcoming and had a helpful attitude toward guests and other team members. I was able to learn and adapt to current technology needs. I was able to work with a team as well as on my own and provide excellent service to guests. As an Advanced Store Trainer I was certified in training new team members, keeping them up to date on new promotions, and ordering Starbucks goods as well as making sure the Starbucks kiosk was up to health code standards and ready to serve guests.
Barista
Starbucks
Anaheim, CA
07.2017 - 07.2018
- As a Starbucks Barista I provided a welcoming environment for employees and guests alike. I crafted quality beverages according to Starbucks routines while engaging with guests and maintained a calm demeanor during high volume times. I was able to quickly solve guests issues and made sure each guest left satisfied with my work. I was able to follow health, sanitation and safety guidelines to maintain the store cleanliness up to Starbucks standards.
Education
High School Diploma -
Anaheim High School
Anaheim, CA06.2011
Skills
- Scheduling staff
- Recruitment and hiring
- Staff training
- Employee relations
- Creative
- Teamwork and collaboration
- Multitasking and prioritizing
- Attention to detail
- Reliability
- Team collaboration
- Adaptability and flexibility
- Detail-oriented
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Executive Housekeeper
Hyatt Regency Orange County
08.2024 - Current
Housekeeping Lead/Supervisor
Hyatt Regency Orange County
05.2022 - 08.2024
Starbucks Barista/Lead
Hyatt Regency Orange County
02.2019 - 07.2024
Barista / Advanced Store Trainer
Target
09.2018 - 02.2019
Barista
Starbucks
07.2017 - 07.2018
High School Diploma -
Anaheim High School