Alondra Bonilla Cortes
Commerce
Summary
Dynamic sales professional with a proven track record at Miniso, excelling in team leadership and customer engagement. Skilled in inventory management and fluent in Spanish, I enhance customer experiences through effective merchandising and training. Committed to brand values, I drive sales and foster a collaborative environment for success.
Overview
8
8
years of professional experience
Work History
Sales floor lead
Miniso
Commerce
09.2025 - Current
- Supervised daily store operations and guided team members to meet performance and visual standards.
- Executed visual merchandising strategies, photographing and organizing displays to enhance product visibility and appeal.
- Utilized Rogie Bib for precise implementation of marketing campaigns and promotional layouts, aligning store presentation with brand standards.
- Oversaw store visuals and coached staff on merchandising techniques to maintain brand presentation and improve customer engagement.
- Enhanced customer experience through organized, visually engaging product displays and team support.
Sales Associate / Seasonal Warden
The North Face
Commerce
07.2024 - Current
- Provide exceptional customer service by assisting shoppers with product questions and recommendations.
- Supported sales floor operations and fostered grassroots connections with customers through authentic engagement.
- Trained new associates on store policies to uphold operational and service standards.
- Led by example with integrity and teamwork, reinforcing commitment to brand values.
- Conducted audits, monitored loss prevention, and ensured compliance with fitting room and register procedures.
Key Holder
Superdry
Commerce
10.2019 - 01.2024
- Provided leadership on the sales floor, supporting team members and upholding brand standards.
- Streamlined store operations through effective execution of opening/closing procedures, inventory checks, and merchandising.
- Enhanced customer satisfaction by assisting with product inquiries, styling advice, and resolving concerns.
- Promoted brand values by educating customers on Superdry's inspiration, sustainability efforts, and organic cotton use.
Sales Associate
Lucky Brand
Commerce
08.2018 - 12.2021
- Assisted customers with returns, exchanges, and product inquiries, enhancing customer satisfaction and fostering loyalty.
- Greeted every customer warmly and maintained a friendly and professional store atmosphere.
- Processed sales, handled go-backs, and organized clearance items to streamline checkout experience.
- Demonstrated a proactive approach by helping customers regardless of language barriers and staying present throughout the store.
- Maintained clean, organized, and customer-focused store, supporting efficient operations and positive shopping environment.
Education
High School -
Bell High School
Bell, CA06-2018
Skills
- Order processing
- Inventory management
- Merchandising techniques
- Loss prevention
- Sales support
- Retail operations knowledge
- Team leadership and training
- Proficient in Spanish
- Strong communication skills
Volunteer Experience
Bell High School, Bell, CA, 07/01/14, 06/01/18, Assisted in teaching basic swimming skills and water safety to students., Supported special education students with individualized instruction during pool activities., Adapted teaching methods to meet different learning needs., Volunteered time during breaks and off-track periods to support classes., Helped students build confidence, coordination, and participation skills., Provided classroom support as a 2nd grade tutor, assisting with assignments and learning activities.
Timeline
Sales floor lead
Miniso
09.2025 - Current
Sales Associate / Seasonal Warden
The North Face
07.2024 - Current
Key Holder
Superdry
10.2019 - 01.2024
Sales Associate
Lucky Brand
08.2018 - 12.2021
High School -
Bell High School