Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Alondra Barahona

Maple,ON

Summary

Seasoned Customer Associate with 7 years of experience dedicated to providing highest quality service and making customers feel welcome. Committed to exceeding sales expectations and furthering company goals. Timely and situationally aware employee dedicated to supporting productive work environments.


Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sells Associate

Roots
08.2022 - Current
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Customer Service Associate

Toys"R"Us
09.2020 - 10.2021
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded proactively and positively to rapid change.

Sterilizer / Secretary Assistant

Keele and Sheppard Dentistry
03.2018 - 12.2019
  • Created and updated records and files to maintain document compliance.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Managed filing system, entered data and completed other clerical tasks.
  • Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
  • Wrapped trays, instrument packs, and sets.
  • Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.

Supervisor

Sweet Jesus
10.2017 - 12.2019
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.

Secretary's Assistant

Caledonia Dental
03.2016 - 03.2018
  • Responded to inquiries from callers seeking information.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Enhanced projects with efficient schedules, coordinated related documents, and organized resources to support unique demands.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.

Education

Bachelor of Science - Psychology

York University
Toronto, ON
06.2024

Skills

  • Fluent in English and Spanish
  • Experience with working with a team
  • Ability to multitask with several customers at a time
  • Adaptable and a Quick Learner
  • Having a lot of patience to taking the time to guide customers through complex processes
  • Experience with working with Microsoft Word and Excel
  • Experience in a laboratory for chemistry and biology

Certification

  • First Aid/CPR Certified

Timeline

Sells Associate

Roots
08.2022 - Current

Customer Service Associate

Toys"R"Us
09.2020 - 10.2021

Sterilizer / Secretary Assistant

Keele and Sheppard Dentistry
03.2018 - 12.2019

Supervisor

Sweet Jesus
10.2017 - 12.2019

Secretary's Assistant

Caledonia Dental
03.2016 - 03.2018

Bachelor of Science - Psychology

York University

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Alondra Barahona