Alondra Arias-Villalobos
Riverside
Summary
Dynamic Operations Manager with a proven track record at Bowlero, excelling in customer service and team leadership. Adept at optimizing workflows and resolving issues, I drive productivity and enhance customer satisfaction. Fluent in Spanish, I leverage my problem-solving skills to foster cooperation and achieve goals in fast-paced environments.
Overview
14
14
years of professional experience
Work History
Operations Manager
Bowlero
Riverdale
01.2022 - Current
- Delivering satisfactory customer service and entertainment.
- Familiar with all associate position.
- Coordinated team schedules and resources for efficient task execution.
- Routinely close and open center.
- Managed daily operations to optimize workflow and enhance productivity.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Monitored inventory levels to ensure adequate supply for ongoing projects.
Server
Sushi Kawa
Corona
12.2021 - 01.2022
- Regularly ran the floor on my own.
- Poured and served alcoholic drinks.
- Showed dedication to providing good customer service and maintaining quality.
Server
La Rancherita Restaurant Inc
Rock Island
06.2011 - 08.2017
- Provided high quality customer service.
- Helped generate restaurant menu items.
- Facilitated supply shipments.
- Entrusted with closing out registers and handling large sums of money.
Education
High School Diploma -
Allemen High School
Rock Island, IL01.2014
Skills
- Resolute
- Customer service
- Operations management
- Problem solving
- Adaptability to change
- Leading teams
- Fluent in [Spanish]
- Troubleshooting and problem solving
- Sales background
- Goal-orientated
- Driven
- Efficient in team leading
- Cooperation with peers
Timeline
Operations Manager
Bowlero
01.2022 - Current
Server
Sushi Kawa
12.2021 - 01.2022
Server
La Rancherita Restaurant Inc
06.2011 - 08.2017
High School Diploma -
Allemen High School