Alondra Andres
Los Angeles
Summary
Detail-oriented Medical Assistant with a focus on patient well-being and operational efficiency. Proven ability to educate patients on care plans while ensuring compliance and safety standards, ready to drive positive outcomes in a dynamic healthcare environment.
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
3
3
years of professional experience
Work History
Medical Assistant
CLINICA MEDICA VIRGEN DE GUADALUPE
07.2024 - Current
- Recorded and maintained accurate patient medical histories and vital signs, enhancing care quality.
- Managed appointment scheduling, optimizing clinic operations and reducing wait times.
- Prepared examination rooms and sterilized instruments to maintain high safety standards.
- Educated patients on medication usage and follow-up care, improving adherence to treatment plans.
- Administered injections and other procedures under supervision, ensuring patient comfort and safety.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Checked patient insurance, demographic, and health history to keep information current.
- Obtained client medical history, medication information, symptoms, and allergies.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Contributed to a welcoming atmosphere, greeting patients upon arrival and addressing their needs promptly.
Crew Member
Metropolitian Theathers
03.2024 - 05.2024
- Provided exceptional customer service to ensure positive guest experiences.
- Operated point-of-sale systems efficiently for accurate transaction processing.
- Assisted in maintaining cleanliness and organization of theater facilities.
- Collaborated with team members to optimize workflow during peak hours.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Operated cash registers and POS systems
- Worked well with teammates and accepted coaching from management team.
Retail Sales Associate/Cashier
JCPenney
10.2023 - 01.2024
- Processed customer transactions accurately using point-of-sale systems.
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Maintained knowledge of current promotions to effectively upsell products.
- Collaborated with team members to achieve monthly sales targets and improve service quality.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Maintained a clean and organized store environment, contributing to a positive customer experience.
- Helped customers complete purchases, locate items, and join reward programs.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the fitting room area.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Answered questions about store policies and addressed customer concerns.
Education
MEDICAL ASSISTANT -
UEI College
Huntington Park, CA06.2024
High School Diploma -
JOHN C FREMONT HIGH SCHOOL
Los Angeles, CA06.2023
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- CPR
- Insurance verification
- Appointment setting
- Adaptable
- Good communication
- Teamwork and collaboration
- Problem-solving
- Flexible
- Dependable and responsible
- Critical thinking
- Time management
- Medical receptionist experience
- Vital sign monitoring
- Medical supply inventory
- EMR / EHR
Languages
Spanish
Full Professional
English
Native or Bilingual
Timeline
Medical Assistant
CLINICA MEDICA VIRGEN DE GUADALUPE
07.2024 - Current
Crew Member
Metropolitian Theathers
03.2024 - 05.2024
Retail Sales Associate/Cashier
JCPenney
10.2023 - 01.2024
MEDICAL ASSISTANT -
UEI College
High School Diploma -
JOHN C FREMONT HIGH SCHOOL