Alona Klimina
Surrey,BC
Summary
A dedicated and dependable professional who values delivering exceptional customer service. Skilled in implementing best practices and adept at finding effective solutions to meet customer requirements.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Monat Global Inc.
09.2022 - 09.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Created engaging content on Instagram to drive product sales
Cashier Specialist
Cafe Cittadella
07.2019 - 07.2022
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Resolved customer inquiries and concerns with professionalism, empathy, and effective communication skills.
Barista
Blenz Coffee
03.2017 - 07.2019
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Barista
Trees Organic Cheesecake And Cofee
01.2012 - 12.2015
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained regular and consistent attendance and punctuality.
- Recommended products based on solid understanding of individual customer needs and preferences.
Education
Diploma - Hospitality And Tourism Management
Universal Learning Institute
09.2014
ESL - English
Canadian College of English Language
06.2014
Bachelor of Science - Business And Management
Institute of Economics And Management
05.2008
Languages
English
Ukrainian
Russian
Timeline
Customer Service Representative
Monat Global Inc.
09.2022 - 09.2023
Cashier Specialist
Cafe Cittadella
07.2019 - 07.2022
Barista
Blenz Coffee
03.2017 - 07.2019
Barista
Trees Organic Cheesecake And Cofee
01.2012 - 12.2015
Diploma - Hospitality And Tourism Management
Universal Learning Institute
ESL - English
Canadian College of English Language
Bachelor of Science - Business And Management
Institute of Economics And Management
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