Alona Avant
Vista
Summary
Dynamic Activity Leader with a proven track record at Vista Knoll, excelling in program development and resident engagement. Skilled in mentoring staff and fostering teamwork, I enhanced participant satisfaction through innovative activities. Committed to safety and exceptional customer service, I effectively tailored programs to diverse needs, promoting a vibrant community atmosphere.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
21
21
years of professional experience
Work History
Activity Leader
Vista Knoll
06.2015 - 01.2025
- Developed and implemented engaging activity programs to enhance resident participation and satisfaction.
- Coordinated daily schedules for recreational activities, ensuring alignment with resident preferences and needs.
- Evaluated program effectiveness through resident feedback, adjusting offerings to improve participant engagement.
- Kept activity rooms and equipment organized and clean.
- Collaborated with fellow staff members to create innovative and engaging activities for all age groups.
- Managed supplies inventory to ensure the availability of required materials for each activity session.
- Evaluated participant feedback to continuously improve programming and tailor activities to meet diverse needs.
- Promoted inclusivity through developing activities suitable for participants with varying abilities and backgrounds.
- Maintained accurate records of attendance, accidents or incidents, ensuring regulatory compliance at all times.
- Adapted quickly to unforeseen circumstances or challenges during activity sessions, demonstrating flexibility and problem-solving skills.
- Trained new staff members on company policies, procedures, and expectations to maintain consistent quality across all programs.
- Coordinated special events, enhancing the overall activity program experience for participants.
- Ensured timely setup of equipment and spaces, facilitating smooth transitions between daily activities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
- Documented preferences and helped develop relevant activities.
- Evaluated supplies and requested purchases to meet activity plans.
- Kept track of allergies and dietary restrictions, verifying correct meals and snacks were given to residents.
Cashier/Birthday Party Host
Chuck E Cheese
08.2003 - 01.2008
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cash register accuracy through diligent cash handling practices.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Monitored cleanliness and organization of checkout area to enhance customer experience.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Prepared and served food and drinks to guests, meeting hygiene and safety standards.
- Planned parties according to customer specifications.
- Cleaned rides and attractions to reduce spread of germs and bacteria.
Education
No Degree - Phlebotomy
Vista Adult School
Vista, CA03-2008
High School Diploma -
Alta Vista High School
Vista, CA06-2003
Skills
- Activity program development
- Resident engagement strategies
- Staff mentoring and training
- Program evaluation techniques
- Customer service excellence
- Effective teamwork
- Safety
- Strong leadership
- Relationship building
- Senior living experience
- Documentation skills
- Inventory ordering
- Group dynamics
- Family relationship development
- Arts and crafts planning
- Teamwork
- Cleaning and sanitizing
- Team leadership
- Documentation and recordkeeping
- Friendly, positive attitude
- Reliability
Timeline
Activity Leader
Vista Knoll
06.2015 - 01.2025
Cashier/Birthday Party Host
Chuck E Cheese
08.2003 - 01.2008
No Degree - Phlebotomy
Vista Adult School
High School Diploma -
Alta Vista High School