Summary
Overview
Work History
Education
Skills
Timeline
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ALOKI PATEL

Halifax,Canada

Summary

Highly motivated, energetic Customer Service Professional with over 8 years of experience in resolving customer complaints and building relationships. Skilled in efficient request handling, problem-solving, and exceeding expectations. Excels in fast-paced environments and adept at following up on escalated issues. Quick learner with ability to adapt to new technology.

Overview

9
9
years of professional experience

Work History

Customer Service Associate

Nova Scotia Power
02.2024 - Current
  • Delivering frontline customer support, addressing inquiries related to billing, collections, budget considering STBP/STBE, account history, service requests of move connections etc. ensuring prompt & accurate resolution.
  • Collaborating with team members, including Revenue Specialists, to set up budgets and ensure accurate billing; Worked Closely with Field Operations to address disconnections & outage-related concerns.
  • Utilizing customer information systems (CIS tool) to document interactions, adjustments & service outcomes for enhancing continuity of service, reporting accuracy and reviewing account discrepancies.
  • Ensuring compliance with company policies & regulatory guidelines while handling sensitive customer issues & safeguarding confidential customer information.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.

Financial Services Representative

Axis Bank Limited
07.2019 - 02.2023
  • Led proactive advisory services, aligning with Nova Scotia Power's focus on achieving business needs, departmental goals, and targets.
  • Fulfilled all defined business targets for all the products with emphasis on achieving operational excellence and meeting targets.
  • Proactively participated and won many inter-bank competitions to achieve more targets and increase business for the bank, showcasing a proactive and competitive spirit in line with Nova Scotia Power's leadership competencies.

Customer Service Associate

HDB Financial Services
08.2016 - 06.2019
  • Accurately processed customer service requests via telephone, email, and in person, ensuring timely resolution and high customer satisfaction.
  • Thrived in a fast-paced environment, effectively multitasking to meet and exceed customer expectations.
  • Collaborated closely with team members to develop and implement effective strategies for upselling and cross-selling various products and services, emphasizing teamwork and commitment to the team's success.

Education

Bachelor of Commerce - Finance & Accounting

Gujarat University
06.2016

Skills

  • Dedicated and results-driven, with a proven track record of exceeding results
  • Strong interpersonal skills, fostering positive relationships with current and prospective customers
  • A self-starter and multi-tasker, adapting seamlessly to changing business requirements
  • Initiative-oriented who proactively strives for operational excellence for customers
  • Proficient in computer skills, including Word, Excel, and Outlook
  • Strong listening and communication skills along with the ability to work independently with minimal supervision
  • Exceptional time management skills to balance multiple tasks and competing priorities

Timeline

Customer Service Associate

Nova Scotia Power
02.2024 - Current

Financial Services Representative

Axis Bank Limited
07.2019 - 02.2023

Customer Service Associate

HDB Financial Services
08.2016 - 06.2019

Bachelor of Commerce - Finance & Accounting

Gujarat University

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