Alok Tripathi
Brampton,Canada
Summary
Dedicated hotel management professional with 8 years of experience in front office operations, customer service. Seeking to leverage a strong foundation in hospitality and a current pursuit of international business management and logistics to contribute expertise in optimizing guest experiences, streamlining operations, and fostering positive customer relations within a dynamic and global business environment. Committed to achieving organizational goals and delivering exceptional service through a combination of hospitality and international business acumen.
Overview
8
8
years of professional experience
Work History
Night Manager/Night Auditor
Hyatt Place
01.2024 - Current
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Streamlined night audit processes for increased accuracy and timely financial reporting.
- Handled emergency situations calmly and professionally, coordinating with necessary personnel to ensure guest safety and minimal disruption to their stay.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Hotel Reservation Specialist
Qatar Airways
07.2023 - 12.2023
- Enhanced communication between reservations team members by implementing regular meetings and updates.
- Implemented new software tools for more effective reservation tracking and management.
- Generated and reported performance metrics to management to inform decision-making.
- Communicated customer feedback and complaints to team members to promote proper resolution.
- Assisted in budget preparation and expense management for the reservations department, supporting fiscal responsibility initiatives within the organization.
Duty Manager
The Living Adventure Managed By Accor(FiFa 2022)
09.2022 - 01.2023
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Developed and implemented new procedures and policies to improve operational productivity.
- Collaborated with other department managers to develop strategies for improving overall hotel operations and guest experiences.
- Implemented cost-saving measures to enhance profitability and align with budget.
Duty Manager Front Office
The Ashtan Sarovar Portico
04.2019 - 07.2022
- Oversee check-in/check-out procedures, reservations, and guest inquiries
- Ensure a seamless and positive guest experience
- Lead and motivate front office staff
- Conduct training sessions to maintain high performance standards
- Address and resolve guest concerns or complaints promptly
- Implement effective procedures for handling challenging situations
- Manage financial transactions at the front desk
- Monitor and control expenses to meet financial objectives.
Front Office Supervisor
Clarens Hotel
06.2016 - 03.2019
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Trained team members on new hotel services and products to support promotional efforts.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
Guest Service Representative
Park plaza
09.2015 - 05.2016
- Oversaw fast-paced front desk operations and guest's needs at busy facility
- Collaborated with team members to handle guest requirements from check-in through check-out
- Took reservations over phone and through email, recording guest information in computer system and verifying details
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
Education
International Business Management & Logistics - Post Graduation Diploma
ST. Clair College
Toronto, ON04.2025
Bachelor of Science - Hospitality and Restaurant Management
IIMT, Oxford Brookes University
Gurgaon, India05.2015
Skills
- Oral and Written Communication
- Management Workflow Planning
- Conflict Resolution
- Proficient in Microsoft Office
- Standard Operating Procedures
- Relationship Building
- Team Building
- Time Management
- Problem-Solving Skills
- Opera PMS
- IDS PMS
- Multitasking Abilities
- Hospitality Services Expertise
- Report Preparation
- Flexible and Adaptable
- Self-Motivated
- Team Player
- Customer Focused
- Hotel Reservation
- Night Audit
- OTA
- Amadeus Reservation System
- Business Analysis and Reporting
- Managing Operations and Efficiency
- Problem Resolution
- Team Leadership
Accomplishments
Global Sports Event Qatar 2022(FIFA 2022)
I took care of arranging accommodations for the fans during the FIFA World Cup 2022 in Qatar. My team and I worked to make sure fans had comfortable places to stay, coordinating hotels and lodging options. We aimed to provide a positive experience for all fans attending the World Cup, ensuring they had convenient and enjoyable places to rest during this exciting event.
Personal Information
Date of Birth: 05/18/93
Projects
Global Sports Event Qatar 2022 (FIFA 2022), I took care of arranging accommodations for the fans during the FIFA World Cup 2022 in Qatar. My team and I worked to make sure fans had comfortable places to stay, coordinating hotels and lodging options. We aimed to provide a positive experience for all fans attending the World Cup, ensuring they had convenient and enjoyable places to rest during this exciting event.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual
Punjabi
Full Professional
Software
Opera PMS
IDS PMS
Hotologix PMS
Dynamics 365
Woocommerce
Amadeus
Timeline
Night Manager/Night Auditor
Hyatt Place
01.2024 - Current
Hotel Reservation Specialist
Qatar Airways
07.2023 - 12.2023
Duty Manager
The Living Adventure Managed By Accor(FiFa 2022)
09.2022 - 01.2023
Duty Manager Front Office
The Ashtan Sarovar Portico
04.2019 - 07.2022
Front Office Supervisor
Clarens Hotel
06.2016 - 03.2019
Guest Service Representative
Park plaza
09.2015 - 05.2016
International Business Management & Logistics - Post Graduation Diploma
ST. Clair College
Bachelor of Science - Hospitality and Restaurant Management
IIMT, Oxford Brookes University
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