Alok Singh

Dynamic Professional with Expertise in Business Consulting and Client Management

Strategic-minded Business Consultant adept at problem-solving and process analysis. Skilled in fostering client relationships and proficient in financial forecasting and management. Demonstrated ability to identify growth opportunities and drive efficiency. Proven track record of delivering results in dynamic business environments

• Certified Scrum Product (CSPO)
• Certified Scrum Master (CSM)
• Project Management professional (PMP)

• Microsoft Office & Project
• Confluence / Microsoft SharePoint & One Drive
• Clarity
• BAI /ISO CAMT 52 & 53 /QuickBooks
• Jira / Remedy / Service Now
• Oracle SQL Developer
• Automation using Selenium Robot Framework
• Power BI / Spotfire / Jaspersoft

Experienced Business Consultant with over 11 years in crafting technology-driven solutions for major Canadian banks. Specialized in Mergers &Acquisitions strategies for product development and delivery excellence, driving innovation and automation. Adept at nurturing strong client relationships, understanding their needs, and providing tailored solutions to enhance satisfaction and loyalty. Proficient in end-to-end product management and strategic business planning to drive growth across diverse banking products. Skilled in cross-functional team leadership and fostering collaboration to achieve objectives effectively. 

Expertise in data management and analytics, utilizing SQL, Spotfire, Power BI, Quantum, and Xero for curated investment solutions. 

Proven track record in identifying operational inefficiencies and implementing process improvements to optimize performance. Established strategic partnerships with key stakeholders to drive business growth and expansion.

Title: Bank of the West Acquisition and Client   Migration

Role: Lead Business Consultant

Scope: Migration of Bank   of the West Customers to Bank of Montreal Online Banking

Description:

• Provided strategic advice to clients on M&A process, helping them assess and develop tailored strategies to achieve their expansion.
• Collaborated with clients to develop integration plans and strategies for post-merger integration, including organizational design, and process optimization, to facilitate seamless transitions.
• Lead migration plan negotiation with clients and achieved favorable terms and agreements that align with the company's strategic objectives.
• Cultivate and maintain relationships with key stakeholders, including target company executives, technical & business heads along with other external parties, to facilitate plan execution and alignment of interests throughout the M&A process.

Title: Web Analytics Implementation using   Quantum Metrics

Role: Business Consultant

Scope: Implementation of   Web analytics to identify customer interact with Online banking for Business

Description:

• Collaborate with systems to develop web analytics strategies aligned with their business objectives, outlining key performance indicators (KPIs), measurement frameworks, and implementation plans.
• Analyzed website traffic and user behavior using Quantum metrics to uncover actionable insights and opportunities for optimization, pinpointing user drop-off points, and assessing campaign effectiveness.
• Developed customized dashboards and reports to track KPIs and performance metrics, providing clients with real-time visibility into website performance and actionable insights.
• Cultivate and maintain strong relationships with clients, serving as a trusted advisor and strategic partner, and ensuring alignment between their business objectives and web analytics initiatives.
• Manage web analytics projects from initiation to completion, overseeing timelines, budgets, and deliverables alongside coordinating with cross-functional teams to ensure successful implementation and execution.

Title: Marketplace Integration with Xero

Role: Business Consultant

Scope: Integration of   Xero platform with Online Corporate Client portal

Description:

• Conduct thorough assessments of clients' accounting processes and design customized Xero integration solutions to meet their specific business needs and challenges.
• Oversee the seamless integration of Xero with existing accounting systems and manage the migration of financial data, ensuring accuracy, completeness, and integrity throughout the process
• Identify opportunities to streamline and automate accounting processes using Xero's tools, while ensuring compliance with regulatory requirements, accounting standards, and data security protocols
• Monitor the performance of Xero integration initiatives, track key metrics, and provide ongoing support and maintenance services to address inquiries, troubleshoot issues, and optimize system performance.

Title: Homepage Enhancement (Agile Workflow)

Role: Business Consultant

Scope: Upgrading of   existing homepage widget & functionality to enhance customer experience

Description:

• Assessed client need and recommending tailored product solution.
• Collaborated with cross-functional team to refine product strategies.
• Provide expertise on product functionality, features, and best practices.
• Defined User story points bases on business expectations in Jira.
• Oversaw the clarification and verification of testing results for the technology team in Jira story points.
• Ensured the product backlog has enough user journey for 2 sprints ahead in Jira.
• Oversaw the delivery to live production customers using Agile lifecycle.
• Supported Validation & UAT teams identifying & reconciling test data from the database systems using SQL.