Alnisha Hirji

- Managed inbound and outbound customer service calls, including cold calling and sales of smart home services.

• Maintained a high level of professionalism when dealing with difficult customers.
• Developed positive relationships with customers through friendly interactions.
• Implemented innovative methods for streamlining the customer service process.

- Handled customer inquiries, complaints, and concerns with professionalism.

- Conducted credit analysis and resolved billing issues, helping customers understand their bills.

- Provided support for smarter home devices and HVAC product sales.

- Booked appointments for commercial customers and assisted with troubleshooting.

• Promoted effective communication between staff members by participating actively in team meetings.
• Maintained a clean classroom environment ensuring toys are sanitized regularly.
• Encouraged creativity through art, music, dramatic play and other creative activities.
• Provided guidance on personal hygiene habits such as hand washing and teeth brushing.
• Ensured compliance with relevant regulations such as health and safety standards.
• Attended team meetings with other educators in order to share best practices or discuss any issues related to childcare services.
• Organized indoor and outdoor playtime activities to promote physical and mental development of children.
• Fostered an atmosphere that encourages respect for all individuals regardless of gender, race or religion.

• Conducted daily security patrols of assigned areas.
• Issued visitor badges and access cards to authorized personnel.
• Reviewed security logs to ensure proper documentation was maintained.

• Communicated effectively with kitchen staff regarding customer allergies or special requests.
• Prepared drinks according to standard recipes.
• Followed health safety guidelines when preparing and serving food products.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Checked food before serving it to customers.
• Maintained records of transactions made during shift as required by law or company policy.
• Upheld high standards of sanitation in accordance with health department regulations.
• Accurately recorded orders on cash register and point-of-sale system.