ALNASHIR LALJI
Vancouver,BC
Summary
Dynamic sales professional with a proven track record at Micheal Amini Gallery / Lalji Home, excelling in customer service and relationship building. Skilled in upselling and negotiation, consistently exceeding sales goals through exceptional communication and teamwork. Demonstrates a professional demeanor and a commitment to continuous improvement, significantly enhancing client satisfaction and loyalty. Highly motivated Retail Home Furnishings Sales Associate with extensive customer service and sales experience. Outgoing sales professional with a track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
28
28
years of professional experience
Work History
Sales Associate
Micheal Amini Gallery / Lalji Home
03.2007 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
- Offered exceptional after-sales support to customers, handling inquiries promptly while going above-and-beyond to ensure complete satisfaction.
- Cultivated lasting rapport with repeat customers by remembering their preferences and anticipating their needs during visits.
- Skillfully navigated challenging situations with customers, resolving issues swiftly and professionally to maintain brand reputation.
- Contributed to a positive work environment by collaborating with team members and offering support when needed.
- Increased sales revenue by building strong customer relationships and providing tailored product recommendations.
- Consistently maintained store cleanliness and visual appeal, ensuring an inviting atmosphere for customers.
- Played a key role in achieving store-wide performance goals through diligent adherence to company standards and commitment to continuous improvement.
- Maximized customer satisfaction with personalized service, addressing concerns promptly and professionally.
- Answered questions about store policies and addressed customer concerns.
- Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Developed strong rapport with customers and created positive impression of business.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Engaged in friendly conversation with customer to better uncover individual needs.
Sales Associate
Sofa Unlimited
01.1999 - 02.2007
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed strong rapport with customers and created positive impression of business.
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
Sales Associate / Management
Work's Furniture
08.1993 - 12.1998
- Managed a team of sales associates, providing guidance and support to improve overall performance.
- Developed client rapport for better customer satisfaction and repeat business.
- Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
- Attended industry events and conventions to expain sales opportunities.
Sales Associate
Stacy's Furniture
03.1993 - 07.1993
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Listened to customer needs and desires to identify and recommend optimal products.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Kamploops High School
Kamloops, BCSkills
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Listening Skills
- Multi-tasking strength
- Problem-Solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
- Relationship Building
- Client Service
- Store Opening and Closing
- Sales expertise
- Product Sales
- Upselling
- Professional Demeanor
- Retail Store Operations
- Building rapport
- Product Recommendations
- Negotiation Tactics
- Relationship selling
- Excellent communication skills
- Positive and professional
- Calm Demeanor
- Exceeds sales goals
- Contact follow-up
- Friendly and Helpful
- Honest and Dependable
Languages
English
Elementary
I have extensive experience and understanding of the retail home furnishings industry.
I have extensive experience and understanding of the retail home furnishings industry. I am motivated and passionate, energized to produce great sales, providing exceptional salesmanship, very presentable, driven, focused and work with customer relations.
With my extensive retail sales experience in the home furnishings industry, I build customer relationships with the vision and values. One of the most important assets I possess is a good “work ethic”. Over the years, I have learned that everything must be done right – customer satisfaction has always been my number one goal. I am a dynamic salesperson and will bring excellent results to your company.
We all agree that expertise and experience play hand in hand together with hard work and I have a great closing ratio with customers I attend.
My Values, Integrity, and Support:
I have always been committed, consistent, passionate, and persistent in my pursuit of excellence and always work to the highest standards. My success is built on trust, and I operate to the highest standards of integrity and professionalism as well as I thrive to my full potential. I will always listen and collaborate with your Management, Sales Staff, and Customers. I will build a deep understanding of your company and customers and will work in the environment of team as a whole.
Timeline
Sales Associate
Micheal Amini Gallery / Lalji Home
03.2007 - 02.2021
Sales Associate
Sofa Unlimited
01.1999 - 02.2007
Sales Associate / Management
Work's Furniture
08.1993 - 12.1998
Sales Associate
Stacy's Furniture
03.1993 - 07.1993
High School Diploma -
Kamploops High School
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