Alma Rosa Orosco
Oxnard
Summary
Assistant Manager at Planet Fitness with expertise in cash handling and conflict resolution. Successfully enhanced customer satisfaction through effective communication and team leadership. Recognized for fostering a positive work environment and implementing process improvements that increased efficiency. Committed to driving team success and delivering exceptional service.
Overview
9
9
years of professional experience
Work History
Assistant Manager
Planet Fitness
06.2021 - 01.2022
- Maintained a clean, safe, and organized environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Trainer
Planet Fitness
01.2018 - 03.2019
- Provided one-on-one mentoring to help individuals reach their full potential within the organization.
- Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
- Collaborated with subject matter experts to create accurate training content.
- Enhanced trainee engagement through interactive workshops and hands-on activities.
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences.
- Facilitated team-building exercises to foster collaboration between department members.
Front Desk Representative
Planet Fitness
01.2017 - 03.2018
- Participated in regular team meetings to address operational improvements and discuss opportunities for enhancing guest services.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the front desk.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Resolved customer complaints and concerns, resulting in improved customer retention and loyalty.
Certified Packing Expert
UPS
05.2016 - 08.2017
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Manager
Cotti Foods
06.2014 - 03.2016
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Customer Service Representative
Vallarta Supermarkets
01.2013 - 03.2014
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Dipoloma -
Hueneme High School
Port Hueneme06.2012
Skills
- Cash handling
- Customer service
- Conflict resolution
- Team building
- Process improvement
- Effective communication
- Team leadership
- Problem-solving
- Time management
- Microsoft Excel
Languages
Spanish
Native or Bilingual
Timeline
Assistant Manager
Planet Fitness
06.2021 - 01.2022
Trainer
Planet Fitness
01.2018 - 03.2019
Front Desk Representative
Planet Fitness
01.2017 - 03.2018
Certified Packing Expert
UPS
05.2016 - 08.2017
Manager
Cotti Foods
06.2014 - 03.2016
Customer Service Representative
Vallarta Supermarkets
01.2013 - 03.2014
Dipoloma -
Hueneme High School
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