Tyrell Thereik Francis
Surrey,British Columbia
Summary
Dedicated and personable professional with excellent communication skills and a calm demeanor in high-pressure situations. Known for providing exceptional customer service and taking pride in delivering quality work. Self-motivated and adept at both independent and collaborative tasks.
Overview
2
2
years of professional experience
1
1
Certification
Work History
General Kitchen Worker
Compass Group Canada
Vancouver, British Columbia
06.2023 - Current
- Cleaned and sanitized work areas, equipment, utensils, dishes, or silverware.
- Prepared food items such as sandwiches, salads, soups, and desserts according to recipes or customer requests.
- Organized and restocked kitchen items as needed.
- Operated various kitchen appliance such as blenders, mixers and slicers.
- Assisted in the preparation of hot and cold foods.
- Stored food in designated containers and storage areas to prevent spoilage.
- Followed health and safety guidelines for handling food properly.
- Maintained cleanliness of all kitchen surfaces including floors, walls, counters, refrigerators.
- Labeled all ingredients correctly when preparing meals.
- Carried out basic maintenance tasks on kitchen equipment such as cleaning ovens and dishwashers.
- Set up trays with plates, cups and other utensils prior to meal service.
Customer Service Agent
Ibex Global Ja (Amazon Digital Department)
, Jamaica
08.2022 - 11.2022
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Tracked orders from placement to delivery using internal systems.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Resolved customer complaints quickly and efficiently.
Education
Associate of Arts - Tourism And Hospitality Management
University Canada West
Vancouver, BC06-2024
Food and Beverage Service (Bartending) Level 2 Certificate -
Lluidas Vale Heart Institute
01.2020
CXC -
Charlemont High School
01.2019
City & Guilds
Skills
- Prepare and serve non-alcoholic beverages
- Table preparation
- Clean and sanitize the work area
- Helping Team Members
- Great in Customer Service
- Experience in Customer service
- Team player
- Planner
- Food Preparation
- Salad preparation
- Health Code Compliance
- Punctual and Reliable
- Team Collaboration
- Workplace Health and Safety
- Food safety understanding
Telephonenumber
(236) 513-9988
Languages
English
Professional
Certification
Responsible Service BC : Serving It Right
University Canada West
- Academic Integrity Matters: https://www.credential.net/a33d77f8-d7a3-4dbe-87af-c0d81f6f77a5#gs.eg9i3c
- Starting For Your Success: https://www.credential.net/33a488f9-a10b-4fc5-b358-cc508ca82551#gs.eg9iue
- Academic Writing Strategies: https://www.credential.net/5ced2a8f-9fa9-436b-a20b-16ca3b6952bf#gs.eg9fxj
- Learning for Success Program : https://www.credential.net/15508358-f9f4-4547-9d83-b5f781df32ed#gs.eg9etm
- Strategies For Successful Learning: https://www.credential.net/634fff2e-38d3-4a9c-a0d6-f28c7dfead7d
Timeline
General Kitchen Worker
Compass Group Canada
06.2023 - Current
Customer Service Agent
Ibex Global Ja (Amazon Digital Department)
08.2022 - 11.2022
Associate of Arts - Tourism And Hospitality Management
University Canada West
Food and Beverage Service (Bartending) Level 2 Certificate -
Lluidas Vale Heart Institute
CXC -
Charlemont High School
City & Guilds
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