Summary
Overview
Work History
Education
Skills
References
Timeline
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Alma Velazquez Suarez

Riverside

Summary

Dynamic professional with extensive experience at LAX Airport, adept in customs regulations and import/export documentation. Proven ability to enhance operational efficiency through effective time management and employee training. Bilingual in Spanish and English, excelling in customer service and communication, ensuring seamless shipment monitoring and administrative support.

Overview

15
15
years of professional experience

Work History

Front Office Agent

LAX Airport
Los Angeles
01.2021 - Current
  • Interacted with governmental agencies such as Customs and Border Protection and US Department of Agriculture.
  • Used power of attorney privileges to sign documents on behalf of clients.
  • Prepared and processed import and export documentation according to customs regulations, laws and procedures.
  • Monitored shipments and obtained clearance from customs and other agencies.
  • Analyzed customer orders to determine best way to ship products while meeting deadlines.
  • Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
  • Managed a large volume of phone calls while ensuring accuracy in data entry.
  • Filed entries with U.S. Customs Service in a timely manner to ensure clearance of merchandise into the country.
  • Coordinated with transportation companies to arrange pick up of goods from vendors.
  • Completed day-to-day duties accurately and efficiently.
  • Trained newly hired top talent to fill key positions and maximize productivity.
  • Explained goals and expectations required of trainees.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.
  • Performed data entry functions using computers and various software programs.
  • Performed data entry for various reports and spreadsheets.
  • Completed data entry tasks within specified timeframes.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Warehouse Associate

Forever 21
Los Angeles
01.2010 - 07.2020
  • Packed goods for shipment in accordance with customer instructions.
  • Assembled customer orders from stock ensuring that the correct number and types of products were picked accurately.
  • Performed cycle counts to ensure accuracy of inventory levels.
  • Maintained accurate records of all incoming and outgoing shipments.
  • Organized warehouse space by rearranging products on shelves, racks and bins according to size, weight, type and other specifications.
  • Received and processed incoming shipments, verifying accuracy of items against purchase orders.
  • Received deliveries, scanned packages, and updated orders in internal database.
  • Updated inventory and production information using warehouse management systems and scanner guns.
  • Processed requests and supply orders and pulled materials to successfully prepare orders.
  • Assisted in packaging and labeling of products for shipment.

Education

Diploma - Medical Assistant

UEI College
01-2009

High School Diploma -

John C Fremont High School
05-2006

Skills

  • Customs regulations
  • Import/export documentation
  • Data entry
  • Customer service
  • Time management
  • Shipment monitoring
  • Employee training
  • Communication skills
  • Administrative support
  • Strong work ethic
  • Fluent in Spanish and English
  • Multitasking Abilities
  • Computer skills
  • Microsoft Excel
  • Excel spreadsheets
  • Microsoft

References

References available upon request.

Timeline

Front Office Agent

LAX Airport
01.2021 - Current

Warehouse Associate

Forever 21
01.2010 - 07.2020

Diploma - Medical Assistant

UEI College

High School Diploma -

John C Fremont High School

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Alma Velazquez Suarez