Alma Valdés
Durham Region,Canada
Summary
Customer-focused professional with a background in real estate sales, client relationship management, and marketing. Experienced in working with clients on high-value transactions, delivering personalized service, and building strong, trust-based relationships. Skilled in client engagement and maintaining a professional and composed approach in fast-paced environments. Known for being approachable, detail-oriented, and committed to creating positive and memorable customer experiences.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Support & Marketing Coordinator
Social Craft
Toronto, Canada
01.2024 - Current
- Coordinated marketing campaigns to enhance brand visibility.
- Facilitated client communication and relationship management across multiple projects to enhance collaboration.
- Streamlined workflows, client follow-ups, and communication tracking to improve organization.
- Contribute to delivering consistent and positive client experiences.
General Worker
Inca’s Gold Organics
Scarborough, Canada
03.2023 - 11.2023
- Ensured clean, safe, organized work areas to promote efficient operations.
- Facilitated daily operations in fast-paced environment to ensure seamless workflow.
- Worked collaboratively with team members to meet daily operational goals.
- Provided assistance to customers and addressed inquiries to enhance service experience.
Sales & Client Advisor
Colombia, Colombia
01.2015 - 01.2019
- Built strong client relationships by understanding needs and providing personalized solutions.
- Guided clients through decision-making processes with professionalism and clear communication.
- Maintained consistent follow-up and long-term client engagement.
- Delivered high-quality service to ensure client satisfaction and trust.
Retail Customer Experience Associate
Arturo Calle
Colombia, Colombia
01.2014 - 01.2018
- Provided customer service in a high-volume retail environment.
- Assisted customers with product selection and inquiries.
- Maintained store presentation and supported daily operations.
Education
Diploma - Digital Marketing
triOS College
Toronto, ON01-2024
Bachelor’s Degree - Marketing
01-2019
Skills
- Customer Service & Guest Experience
- Relationship Building & Client Engagement
- Communication & Interpersonal Skills
- Sales & Promotion Support
- Problem Solving & Adaptability
- Team Collaboration
- Time Management & Organization
- Ability to Work in Fast-Paced Environments
Certification
Six Sigma Certification, Humber College, 2024
Languages
- Spanish
- English
- Spanish
Timeline
Client Support & Marketing Coordinator
Social Craft
01.2024 - Current
General Worker
Inca’s Gold Organics
03.2023 - 11.2023
Sales & Client Advisor
01.2015 - 01.2019
Retail Customer Experience Associate
Arturo Calle
01.2014 - 01.2018
Diploma - Digital Marketing
triOS College