Alma Mendez
Victoria,BC
Summary
Dedicated sustainable administrative professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
Deputy Assistant Director
Welfare Secretary Of The State Of Campeche
01.2022 - 11.2023
- Assist the office of the head of the secretary in the operational coordination of support delivery events for the state programs of the secretary with the presence of the governor
- Generation of documentation to support event logistics.
- Enhanced office efficiency by streamlining filing systems and organizing documents.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Facilitated communication between departments for improved collaboration and project success.
- Coordinated travel arrangements for senior staff, ensuring smooth business trips with minimal disruptions.
Customer Services Assistant
Teleperfomance Ambetter Insurance
11.2021 - 02.2022
- Enhanced customer satisfaction by efficiently addressing and resolving various inquiries and concerns.
- Streamlined service processes for better response times and improved overall customer experiences.
- Boosted sales performance with exceptional product knowledge and persuasive communication skills.
- Assisted customers in finding the best solutions to their needs, resulting in increased loyalty and repeat business.
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Utilized CRM software to document customer interactions, ensuring accurate records for future reference.
Chief Officer
Secretary Of Social And Human Development Of The S
06.2019 - 12.2021
- Support in the operation of the Indigenous Women program by selecting the towns where the program was available, the budget and routes
- Coordination responsibilities to designated administrative support for the program during the planning, design, implementation, collecting, archive information and evaluation of the program Events around 13 townships for the operation of the Indigenous Women program.
- Increased overall productivity by identifying and addressing bottlenecks in daily operations.
- Improved employee engagement with proactive communication, regular feedback, and team-building activities.
- Optimized resource allocation to maximize company output while minimizing costs and waste.
- Developed future leaders through mentorship programs and succession planning strategies.
Coordinating Manager
Ministry Of Agriculture, Livestock, Delegation
06.2018 - 01.2019
- Enhanced team productivity by providing guidance, mentorship, and constructive feedback to staff members.
- Streamlined operations by implementing efficient project management systems and communication channels.
- Managed cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Design trainings for the beneficiaries of the program according with their educational level.
- Optimized resource allocation by developing comprehensive schedules and monitoring progress to ensure adherence to deadlines.
Analyst
Secretary Of Environmental And Natural Resources O
10.2016 - 04.2018
- Updating the documentation of special management waste by doing an inventory of waste of special management and Training workshops for the municipalities that operate the fields
- Expert in natural resource management to contributing to the construction of a society more just and sustainable having worked in government administrative, planning and customer service positions for over seven years, self-motivated autonomous worker with proven track record of attention to detail at doing clerical tasks and providing guidance to customers when needed through a developed set of communicative skills and ease to speech.
Education
Diploma - Project Management
Royal Roads University
Victoria, BC04.2025
Project Management and Foundations of Digital Marketing and Ecommerce -
Google
01.2024
Certification - Global And International Studies
Royal Roads University
Victoria, BC01.2024
Certified of Law and Environmental Justice -
Universidad Marista Yucatán
05.2018
Bachelor's Degree in Natural Resource Management -
Universidad Marista Yucatán
07.2016
Skills
- Propositional
- Planning and Execution of Events
- Good Work Ethic
- Microsoft365
- Mac & Windows
- Organized at Keeping inventories and records
- Great at following instructions and performing tasks
- Basic design in Canva
- Customer Service
- Positive Attitude
- Ability in planning and implementing new working methods
- Project Management
- Education and Training
- Social Inclusion
- Budget Preparation
- Monitoring and Evaluation
- Training Facilitation
- Report Writing
- Organizational Development
- Team Leadership
- Conflict Resolution
- Strategic Planning
- Women Empowerment
- Administration and Management
Websites
Languages
English advance
Spanish (Native)
French (Básic)
Volunteer Work
- Working with people deprived of their liberty in the CE.RE.SO of Kobén, Campeche, Mexico, in art and music programs.
- Assist vulnerable families with basic baskets with food and cleaning products in different communities in Campeche in pandemic time.
Timeline
Deputy Assistant Director
Welfare Secretary Of The State Of Campeche
01.2022 - 11.2023
Customer Services Assistant
Teleperfomance Ambetter Insurance
11.2021 - 02.2022
Chief Officer
Secretary Of Social And Human Development Of The S
06.2019 - 12.2021
Coordinating Manager
Ministry Of Agriculture, Livestock, Delegation
06.2018 - 01.2019
Analyst
Secretary Of Environmental And Natural Resources O
10.2016 - 04.2018
Diploma - Project Management
Royal Roads University
Project Management and Foundations of Digital Marketing and Ecommerce -
Google
Certification - Global And International Studies
Royal Roads University
Certified of Law and Environmental Justice -
Universidad Marista Yucatán
Bachelor's Degree in Natural Resource Management -
Universidad Marista Yucatán
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