ALMA MARGADO

• Boosted engagement rates with the creation of compelling and visually appealing content.
• Increased customer engagement through social media.
• Designed and implemented social media strategies to align with business goals.

• Assisted patrons with disabilities, ensuring they had comfortable access to seating areas and other accommodations.
• Supported ticket-taking process, verifying accuracy and quickly resolving any discrepancies or confusion.
• Aided in the promotion of upcoming events by distributing marketing materials to patrons upon request.

• Engaged listeners through social media platforms to increase station visibility.
• Produced creative radio segments focused on music, current events and lifestyle topics.
• Delivered live reports from community events, showcasing local culture and happenings on the radio platform.
• Participated in station fundraising efforts, contributing to the financial stability of the organization.

• Demonstrated excellent customer service by consistently
providing friendly and helpful assistance to guests
• Consistently followed safety protocols and procedures to ensure
the safety of both customers and staff
• Resolved customer complaints quickly and professionally,
resulting i n a high customer retention rate

• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Confirmed appointments, communicated with clients, and updated client records.
• Developed and managed content calendars for each platform to establish timely and relevant posts.