Summary
Overview
Work History
Education
Skills
Timeline
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Alma Maafala

Los Angeles

Summary

Hardworking and motivated professional with several years of experience. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Fast learner and very flexible with schedule.

Overview

7
7
years of professional experience

Work History

Manager

Capstone Logistics LLC.
Brea
06.2024 - Current
  • Implemented systems for tracking operational performance metrics.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Analyzed data to identify trends in customer service issues, financials, staffing needs to make informed decisions regarding operations.
  • Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
  • Collaborated with team leaders on quality audits.
  • Planned delivery routing, team workflows, and promotional initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Formed and sustained strategic relationships with clients.

Manager of Operations

Capstone Logistics LLC.
Bell
03.2022 - 06.2024
  • Maintained a clean work environment at all times by ensuring compliance with safety regulations.
  • Supervised and coordinated the daily activities of unloading staff.
  • Developed and implemented policies related to unloading procedures and equipment use.
  • Tracked employee performance metrics such as productivity and attendance, taking corrective action when necessary.
  • Managed the scheduling of trucks for delivery or pickup based on customer needs.
  • Resolved customer complaints promptly and professionally while maintaining a high level of customer satisfaction.
  • Adjusted staffing levels as needed to meet production schedules and customer demands.

Manager

Capstone Logistics LLC.
Las Vegas
02.2021 - 03.2022
  • Maintained records of incoming shipments, including quantity received and discrepancies.
  • Resolved any issues that arose during unloading operations in a timely manner.
  • Monitored the loading dock area to ensure safety, accuracy, and efficiency of operations.
  • Oversaw the proper packing, labeling, shipping and receiving of goods in accordance with company standards.

Supervisor

Capstone Logistics LLC.
Commerce
03.2018 - 02.2021
  • Conducted interviews with applicants and provided feedback on their performance.
  • Assisted in onboarding new employees by providing orientation materials and training resources.
  • Trained new employees on company policies and procedures.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Supervised over 100 employees in daily operations for 2 warehouses for the 99cent store
  • Trained associates for selection, replenish , receiving

Education

High School Diploma -

Esteban E Torres High School
Los Angeles
06-2012

Skills

  • Relationship building
  • Safety management
  • Staff training and development
  • Shift scheduling
  • Staff management
  • Coaching and mentoring
  • Receiving department
  • Forklift stand-up and sit-down
  • EPJ
  • Microsoft word
  • Microsoft Excel

Timeline

Manager

Capstone Logistics LLC.
06.2024 - Current

Manager of Operations

Capstone Logistics LLC.
03.2022 - 06.2024

Manager

Capstone Logistics LLC.
02.2021 - 03.2022

Supervisor

Capstone Logistics LLC.
03.2018 - 02.2021

High School Diploma -

Esteban E Torres High School

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Alma Maafala