Alma Islam

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.

Provide excellent customer service to patients who are coming to vaccination sites

Assist with physical set up of vaccination clinic and preparation of materials needed for vaccine administration

• Prepare and print patient handouts and vaccine related paperwork
• Prescreen patients for any illness symptoms prior to admission to vaccination site
• Greet and escort patients into vaccination clinics and/or direct to open stations.
• Assist outside with traffic and/or patient flow Assist patients to complete screening forms prior to receiving immunization, and review screening forms for any contraindications to vaccine
• Complete immunization card documenting dose vaccine dose and provide to patient, along with education on importance of maintaining vaccination card.

• Evaluated the effectiveness of instructional strategies through ongoing data analysis, making recommendations for improvement based on findings.
• Facilitated the onboarding process for new faculty members by providing training materials and support in navigating course coordination responsibilities.
• Promoted academic integrity among students by developing clear guidelines on plagiarism prevention, citation standards, and acceptable collaboration practices.