ALMA HERNANDEZ
Target
Delano
2
Languages
1
Certification
11
years of professional experience
A dependable, determined individual with approximately 10 1/2years of manager experience, seeking a position where my skills and abilities can be utilized, while allowing me to take on new challenges and responsibilities.
Work History
Closing Lead Expert
8 Months- Led nightly closing operations by overseeing Front End, Fulfillment (OPU), and sales floor activities while ensuring all closing procedures were completed accurately and on time. Managed cash handling, register reconciliation, and secure store lock up procedure in compliance with company standards. Coordinated and delegated responsibilities across multiple departments, coached closing team members, and maintained a safe, guest focused environment. Directed end of day zoning, recovery, reshot, and merchandise replenishment to uphold Target brand standards and prepare the store for the next business day, while ensuring operational, safety, and service expectations were consistently met.
Store Manager
3 Years 6 Months- Recruited, trained, coached, and developed high-performing associates while fostering a collaborative, customer focused culture. Directed all aspects of daily store operations, including payroll, labor planning, scheduling, inventory control, merchandising, cash management, and loss prevention. Monitored key performance metric, implemented strategies to improve productivity and sales, ensured compliance with company policies. Consistency exceeded sales and revenue goals by leading through example, coaching the team, and delivering exceptional customer experience.
Merchandise Manager
7 Months- Responsible for making decisions related to stocking, pricing and presenting goods in retail stores. Analyze sales and inventory data to determine consumer preferences that help decide which items to put on sale or how much of a particular product should be purchased for stocking purposes. Work with store's staff to make sure that they are knowledgeable about prices, in addition to keeping track of sales.
Supervisor
8 Months- Responsible for assisting with all operational tasks within the store as delegated and assigned by the Store Manager, with main focus on the front-end and sales floor operations. Also assist with the hiring, training and development of store associates as delegated by the Store Manager. Engaged in sales, inventory-taking, reconciling cash receipts, or outperforming services for customers. Count money in cash drawers at the beginning of shift to ensure that amounts are correct and that there is adequate change. Monitor checkout stations to ensure that they have adequate cash available and that they are staffed appropriately. Assist customers by providing information and resolving their complaints.
Customer Service Representative
9 Months- Completed various fiscal transactions on a regular basis, including cash, credit, debit, and check. Regularly communicated with vendors, and assisted with restocking shelving and product displays. Handled closing and opening duties, and ensured space was tidy and ready for business each day. Assisted customers with issues at the pump, and contacted service technicians when necessary.
Assistant Manager
5 Months- Assist with all store functions and day-to-day store activities as directed by the Store Manager. Assist the Store Manager in protecting and securing all company assets, including store cash. Able to perform all opening and closing procedures in the absence of the Store Manager. When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates requests and any additional communications related to store activities as delegated by the Store Manager. Assist Store Manager with creation of weekly schedules.
Customer Service Manager
2 Years 7 Months- Promoted from seasonal cashier to manager position to recruit, train and supervise customer service reps and cashiers. Foster an environment in which guests enjoy high levels of service and employees are motivated to deliver top performance. Handled strong currency and credit transactions quickly and accurately. Stocked and Restocked inventory when shipments were received, Re-organize sales floor to meet company demands. Manage front-end operations to ensure friendly and efficient transactions at checkout.
Education
High School Diploma
Skills
Bilingual: (Spanish)
Leadership Skills
Cash handling
Delegation
Customer Service
Coach & mentoring
Team building
Management
Problem Solving
Strategic planning
Scheduling
Certification
- California Food Handler Training Certificate Program
- California Responsible Beverage Service Training Program Completion
- CPR Certification Training Completion
OTHER
Experience bartending for family and friend gatherings. Knowledge with creating savory beverages.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Closing Lead Expert
Target
12.2025 - CurrentRead More
Store Manager
Famous Footwear
06.2022 - 12.2025Read More
Merchandise Manager
Five Below
09.2021 - 04.2022Read More
Supervisor
Goodwill Industries of South Central California
07.2019 - 03.2020Read More
Assistant Manager
Dollar Tree
10.2018 - 03.2019Read More
Customer Service Representative
Jaco Oil- Fastrip
09.2018 - 06.2019Read More
Customer Service Manager
Walmart
11.2015 - 06.2018Read More
High School Diploma
Read More