Alma Harris
Ottawa,ON
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Senior Program Officer
Canada Revenue Agency
12.2021 - 05.2023
- Collaborated with senior leadership teams to implement two new projects to branch, increasing program and organizational capacities.
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Kept programs in line with established mission parameters.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Provided key leadership to project managers, directors and other team members.
- Onboarded program to 9 new areas, increasing their productivity via automation.
Executive Assistant
CANADA REVENUE AGENCY
10.2017 - 12.2021
- Responsible for day to day management of Director's schedule, communications and logistics.
- Prepared Director's signature book on daily basis
- Prepared all required documents pertaining to Director's meetings and conferences in Microsoft OneNote
- Assisted in managing Director's emails, BF items with managers and forward on behalf of Director's division team members as required
- Maintained tracking system and followed up with management team on any outstanding issues
- Managed Divisional management team agendas
- Developed, proposed and implemented new work processes, methods and procedures for Division
- Coordinated, on behalf of division, input and responses for corporate initiatives and ensured timely responses on behalf of Division
- Supported Director in role as Champion of MG Working Group(MGWG)
- Answered high volume of email inquiries.
- Developed and maintained automated alert systems for important deadlines.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Filed paperwork and organized computer-based information.
- Screened emails and initiated actions to respond or direct messages for managers.
- Handled confidential and sensitive information with discretion and tact.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Organized and coordinated conferences and monthly meetings.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Used advanced software to prepare documents, reports, and presentations.
- Facilitated onboarding for incoming office staff and offboarding of staff leaving division.
Programs Officer
CANADA REVENUE AGENCY
09.2013 - 10.2018
- Responsible for administration of new programs as per ongoing legislation
- Collaborated with senior leadership team to implement special projects, increasing program and organizational capacities.
- Specialized in analysis of individual and business accounts which were impacted by Collection Limitation Period (CLP) to ensure that CLP dates are correctly calculated, so as to prevent contravention of legislation
- Worked with Corporate Project Section, in capacity of Program Officer during development, testing and implementation of Central Debt Expiry Calculator (CDEC)
- Analyzed internal reports to evaluate program effectiveness by using outcomes-based approach.
- Created and implemented program frameworks, performance standards and quality assurance requirements.
- Generated reports detailing findings and recommendations.
Testing Analyst
CANADA REVENUE AGENCY
08.2009 - 09.2013
- Verified through testing, business functionality of CRA's Taxes and Excise Commercial Systems for clients is working as intended, and to provide assessment of system readiness
- Monitored resolution of bugs, tested fixes and helped developers tackle ongoing problems by providing QA perspective.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Advised developers on problems with databases, performance and other issues.
District Sales Assistant
HSBC Bank of Canada
01.2003 - 01.2009
- Provided assistance to District Sales Manager in day to day management of 8 branches in Ottawa area
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Achieved 95% or higher on all branch audits during tenure
- Provided ongoing training to approximately 8 branch sales assistants, through multi-media measures
- Redesigned and implemented administrative processes to streamline functions, eliminate redundancy and expedite work flow
- Implemented conversion of record keeping system to offsite location
- Launched employee of month incentive program to build unity and to promote outstanding customer service.
Personal Banking Officer
Bank of Nova Scotia, Roseau, Commonwealth of Dominica
01.1989 - 01.2003
- Promoted financial products by maintaining excellent service offering knowledge.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Key Achievement:
- Cultivated and managed large clientele base with unsecured personal loans, collateral loans, asset and mortgage based loans
- Fostered and maintained relationships with high profile customers who averaged at least $500,000 in banking accounts
- Consistently met and exceeded sales goals and standards by cross-selling and up-selling bank products and services
- Solicited and sold over 3.2 million dollars in business to one client
- Managed staff of 5 consumer credit officers
- Coordinated marketing events through sponsorship of sporting activities
- Achieved several performance sales awards.
Education
Executive Diploma - Management
University of The West Indies
West Indies2002
Secretarial Studies Certificate -
London Chamber of Commerce
1987
High School Diploma -
Convent High School
1985
Skills
- Computer proficient, in Microsoft Word, Excel, Outlook, Office, PowerPoint, OneNote, MS Team
- Problem Resolution
- Meeting Agendas and Minutes
- Executive Support
- Travel Arrangement Coordination
- Developing Agendas
- Financial Services
- Project Management
Certification
Microsoft Excel training, levels 1, 2 and 3 – Ottawa, 2014Project Management Fundamentals – Global Knowledge, Ottawa, 2014Microsoft PowerPoint, level 1 – Global Knowledge, Ottawa, 2014Business Analysis Essentials (BA10) – Global Knowledge, Ottawa, 2015
Timeline
Senior Program Officer
Canada Revenue Agency
12.2021 - 05.2023
Executive Assistant
CANADA REVENUE AGENCY
10.2017 - 12.2021
Programs Officer
CANADA REVENUE AGENCY
09.2013 - 10.2018
Testing Analyst
CANADA REVENUE AGENCY
08.2009 - 09.2013
District Sales Assistant
HSBC Bank of Canada
01.2003 - 01.2009
Personal Banking Officer
Bank of Nova Scotia, Roseau, Commonwealth of Dominica
01.1989 - 01.2003
Executive Diploma - Management
University of The West Indies
Secretarial Studies Certificate -
London Chamber of Commerce
High School Diploma -
Convent High School
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