Summary
Work History
Education
Skills
Languages
Timeline
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Alma Godinez

San Lorenzo

Summary

Dynamic professional with a proven track record in housekeeping and customer service excellence, notably at Chávez Supermarket. Leveraged strong team collaboration and reliability to enhance operational efficiency and customer satisfaction. Skilled in cleaning, sanitizing, and streamlining processes, contributing to significant improvements in workplace cleanliness and customer service optimization.

Work History

Cleaner

Happy Cleaning Services
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.

Cashiering

Chávez Supermarket
  • Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
  • Boosted customer satisfaction by providing efficient and accurate cashiering services.
  • Demonstrated strong leadership skills in managing daily operations of the cashiering team, including conflict resolution and performance evaluations.
  • Demonstrated adaptability in handling diverse responsibilities including cashiering, customer service, or floor supervision when required.
  • Balanced multiple responsibilities during busy periods including cashiering, preparing orders, restocking shelves, answering phone calls.

Customer Services

Marketing Company
  • Collaborated with suppliers in development and implementation of improvement plans, promotional strategies, and customer services optimization.
  • Coordinated disaster recovery efforts following unexpected system outages or natural disasters, minimizing impact on customer services.
  • Took entrepreneurial approach to enable technical expertise of customer services organization.
  • Played key role in implementation of new distribution programs, improving customer services and satisfaction.
  • Supervised work teams and motivated individuals to meet goals and objectives through stellar customer services.
  • Contributed to company growth by consistently receiving positive feedback from satisfied customers who recommended our services to others.

Education

Fremont Highschool
Oakland Ca
05.2023

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Team collaboration
  • Reliability and punctuality

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Cleaner

Happy Cleaning Services

Cashiering

Chávez Supermarket

Customer Services

Marketing Company

Fremont Highschool

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Alma Godinez