Alma Flores
San Jose
Summary
To obtain a career in your facility and community while expanding my skills and knowledge in the field. Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining highest level of patient satisfaction. Dedicated to complying with regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Medical Assistant
Stanford Health Care UHA
San Jose
11.2024 - Current
- Assisted healthcare professionals with patient examinations and procedures.
- Managed patient records using electronic health record systems.
- Coordinated patient appointments and follow-up visits efficiently.
- Collected and processed laboratory samples for testing.
- Maintained cleanliness and organization of clinical areas daily.
- Administered injections, medications and treatments as directed by the physician.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
Medical Assistant II
Stanford Health Care
Los Altos
08.2022 - 04.2023
- Collected, labeled and stored laboratory specimens properly prior to testing.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Collected samples from patients for laboratory testing purposes.
- Scheduled appointments for patients via phone and in person.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
COVID-19 Screener
BAy area PLS
San Jose
10.2021 - 03.2022
- Conducted health screenings for individuals entering facilities to ensure safety.
- Assisted in implementing and following COVID-19 protocols for compliance.
- Monitored temperatures and recorded health data accurately during screenings.
- Collaborated with healthcare professionals to address concerns and questions.
- Maintained a clean and organized screening area for efficient operations.
- Documented incidents and reported findings to management promptly for review.
- Utilized personal protective equipment such as masks, gloves, and face shields at all times while performing screenings.
Patient Health Navigator
Gardner Family Health
San Jose
02.2018 - 08.2018
- Coordinated appointments and follow-up care for diverse patient needs and preferences.
- Educated patients on health resources available within the community and facility.
- Supported chronic disease management through patient education and resource linkage.
- Maintained accurate patient records while ensuring confidentiality and compliance standards.
- Assisted patients in navigating the healthcare system, including scheduling appointments, providing referrals, and resolving insurance issues.
- Ran errands for clients and drove to appointments to maintain wellness and support daily living needs.
Medical Assistant
Foothill Community Health Center
San Jose
08.2012 - 05.2017
- Greeted visitors warmly and directed them to appropriate personnel.
- Managed multi-line phone system, routing calls efficiently to departments.
- Managed patient check-ins and check-outs efficiently at a busy healthcare facility.
- Scheduled appointments for patients using electronic health record systems.
- Verified insurance information and processed necessary documentation for services.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Obtained vital signs and maintained accurate patient charts.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Administered injections, medications and treatments as directed by the physician.
- Measured vital signs and took medical histories to prepare patients for examination.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
Medical Receptionist
San Jose Surgery Dental Center
San Jose
10.2009 - 05.2011
- Handled patient inquiries and provided exceptional customer service at the front desk.
- Coordinated patient appointments and confirmed schedules to optimize office workflow.
- Educated patients on oral hygiene practices and post-treatment care instructions.
- Checked patients in and out, verified insurance and collected co-pays to keep business administrative and financial records current.
- Provided education and resources to help patients understand their treatment options.
- Maintained communication with healthcare providers regarding referrals and authorizations.
Education
High School Diploma -
Independence High School
San Jose, CACertification - Medical Assistant front/back
American Business College
San Jose, CACertification - Medical Assistant Front/Back
Jeunederm Medical Center
Mtn. View, CASkills
- Electronic health records
- Vital signs measurement
- Patient scheduling
- HIPAA compliance
- Medical terminology
- Time management
- Team collaboration
- Attention to detail
- Problem solving
- Payment collection
- Medical records management
- Venipuncture and phlebotomy
- Laboratory specimen collection
References
Upon Request
Acquired Skills
- Bilingual: Spanish- English
- Exceptional communication, organization, & social skills
- Adapt well to new situations
- Works well in group participation
- Energetic and positive thinker
- Excellent Multitasking skills
Administrative Skills
- Epic
- Nextgen
- Microsoft Word
- Microsoft Excel
- WPM: 40
- Charting
- Filing
- Faxing
- Copying
- Mailing
- Calling in prescriptions
- Appointment Scheduling
- Triage
- Insurance verification
- Registration
- Send out referrals
Timeline
Medical Assistant
Stanford Health Care UHA
11.2024 - Current
Medical Assistant II
Stanford Health Care
08.2022 - 04.2023
COVID-19 Screener
BAy area PLS
10.2021 - 03.2022
Patient Health Navigator
Gardner Family Health
02.2018 - 08.2018
Medical Assistant
Foothill Community Health Center
08.2012 - 05.2017
Medical Receptionist
San Jose Surgery Dental Center
10.2009 - 05.2011
High School Diploma -
Independence High School
Certification - Medical Assistant front/back
American Business College
Certification - Medical Assistant Front/Back
Jeunederm Medical Center