Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alma Espiritu

Edmonton,AB

Summary

Proven track record in enhancing customer satisfaction and kitchen efficiency, notably at McDonald's Restaurant. Adept in customer service and food safety, my collaborative spirit and strong work ethic have consistently improved service standards and workplace productivity. Achieved significant reductions in waste while maintaining top-tier cleanliness and hygiene standards. Highly efficient Customer Service well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

3
3
years of professional experience

Work History

Service Crew

McDonald's Restaurant
08.2017 - 11.2018
  • Enhanced customer satisfaction by providing efficient and friendly service.
  • Collaborated with team members to meet high standards of service during peak hours.
  • Developed strong multitasking abilities while managing multiple responsibilities simultaneously during high-pressure situations.
  • Prepared food items accurately and quickly, adhering to strict food safety guidelines.
  • Maintained a clean and organized work environment for improved customer experiences.
  • Kept customers and crew areas organized.
  • Kept all prep areas clean by sweeping, mopping and washing down counters.
  • Ensured timely delivery of orders by prioritizing tasks according to demand during busy periods.
  • Adhered to company policies and procedures consistently, contributing to a positive workplace culture.

Kitchen Helper

Burger King
10.2016 - 08.2017
  • Followed supervisor instructions to complete tasks on time.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Enhanced kitchen efficiency by assisting with meal preparation and ensuring timely food delivery to customers.
  • Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Operated standard kitchen equipment with focus on safety and sanitation.
  • Supported a clean and organized workspace by performing daily kitchen maintenance tasks, contributing to a safe work environment.
  • Assisted chefs with various cooking tasks, contributing to the creation of diverse and delicious menu items for satisfied patrons.

Deli Clerk

Safeway
08.2015 - 09.2016
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Improved workflow efficiency by effectively multitasking, prioritizing tasks, and communicating with team members.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

Associate"s Degree - ComSec

AMA Computer College
Philippines
04.2000

Skills

Customer Service

Cleaning and sanitizing

Verbal and written communication

Strong Work Ethic

Team Collaboration

Food safety knowledge

Efficient task completion

Cleanliness and hygiene

Timeline

Service Crew

McDonald's Restaurant
08.2017 - 11.2018

Kitchen Helper

Burger King
10.2016 - 08.2017

Deli Clerk

Safeway
08.2015 - 09.2016

Associate"s Degree - ComSec

AMA Computer College

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Alma Espiritu