Alma Esparza
Gilroy
Summary
Experienced with optimizing service operations and improving customer satisfaction. Utilizes team leadership and strategic planning to enhance service delivery. Track record of problem-solving and effective communication in high-pressure environments.
Overview
4
4
years of professional experience
Work History
Service Manager
Smart And Final
03.2022 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
Sales Associate
ASICS Outlet
10.2021 - 03.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
El Rancho Supermarket
01.2021 - 07.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Arts - Marketing
San Jose State University
San Jose, CA12-2025
Associate of Arts - Business Administration
Gavilan College
Gilroy, CA05-2023
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Time management
- Conflict resolution
- Trustworthy and honest
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Manager
Smart And Final
03.2022 - Current
Sales Associate
ASICS Outlet
10.2021 - 03.2022
Cashier
El Rancho Supermarket
01.2021 - 07.2021
Bachelor of Arts - Marketing
San Jose State University
Associate of Arts - Business Administration
Gavilan College
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