ALMA DIAZ
San Diego
Summary
Dynamic bilingual administrative professional with extensive experience at San Diego Unified School District. Proven ability in effective communication and data management, successfully training staff on complex policies. Adept at creating engaging presentations and fostering relationships, ensuring parents are well-informed about educational options. Strong problem solver with a keen attention to detail.
Overview
22
22
years of professional experience
Work History
Bilingual Administrative Aide
San Diego Unified School District
San Diego
07.2010 - 06.2025
- Support parents with educational options for their students
- Understand and explain policies and procedures to staff and parents in regard to Choice, Interdistrict Permits, and general enrollment.
- Work with school site personnel and principals to communicate parent's requests.
- Create presentations to parent groups at various locations to encourage families to learn about different school options for their students.
- Record and maintain several different data systems, be able to effectively use them on a daily basis to obtain and extract information
- Be able to effectively communicate with ease both orally and in written form with parents, and school sites staff.
- Train school personnel over the phone and in person about CHOICE program, as well as procedures with PowerSchool.
School Secretary-Bilingual
San Diego Unified School District
San Diego
07.2003 - 06.2010
- Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
- Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
- Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
- Set up and maintain paper and electronic filing systems for records, correspondence, and other material.
Education
Business Administration
SAN DIEGO MESA COLLEGE
San Diego, CA10.2025
Skills
- Word
- Team collaboration
- Office administration
- Presentation skills
- Customer service
- Data management
- Effective communication
- Project management
- Bilingual support
- Policy analysis
- Fluent bilingualism
- Presentation preparation
- Expense reporting
- Document translation
- Spreadsheet creation
- File management
- Calendar management
- Microsoft PowerPoint
- Computer skills
- Critical thinking
- Business operations support
- Relationship building
- Timeline planning and management
- Inventory supplies
- Document preparation
- Business administration
- Strong problem solver
- Sensitive material handling
- Excel
- Google Sheets
- Outlook
- PowerSchool
- PeopleSoft
- Timekeeping
- SAM's
- Docu-Sign
- Effective customer service
- Great communicator
- Prioritize
- Problem solve
- Time management
- Attention to detail
- Ability to work autonomously
- Data entry
- Data maintenance
- Administrative operations
- Documentation and recordkeeping
- Employee timesheet processing
- Microsoft
- Verbal communication
- Clerical support
- Supervising staff
- Microsoft Excel
- Mail management
- Reading comprehension
References
- Timothy Suanico, School Principal, Audubon, (619) 823-6908, tsuanico@sandi.net, Former Manager
- Yvonne Torres, Interim Program Manager, Neighborhood Schools, (619) 889-9457, ytorres@sandi.net, Current Colleague
- Imelda Tiong, 1st Grade Teacher, Joyner Elementary, (619) 277-2810, itiong@sandi.net, Former Colleague
- Sandra Lopez, ESA, Rolando Park Elementary, (619) 278-1831, slopez1@sandi.net, Former Colleague
Coursework
- Business Communication
- Business Math
- Public Speaking
- Principals of Information Systems
- Spanish-Business Level Speaking, Reading & Writing
Timeline
Bilingual Administrative Aide
San Diego Unified School District
07.2010 - 06.2025
School Secretary-Bilingual
San Diego Unified School District
07.2003 - 06.2010
Business Administration
SAN DIEGO MESA COLLEGE