Alma Alcantar
Bellflower
Summary
Dynamic Assistant Manager at United Medical Imaging Inc, skilled in regulatory compliance and conflict resolution. Successfully implemented quality control measures, enhancing patient satisfaction and operational efficiency. Proven ability to lead teams and train employees, ensuring a cohesive work environment while effectively managing patient scheduling and insurance verification.
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
14
14
years of professional experience
Work History
Assistant Manager
United Medical Imaging Inc
Bellflower
04.2021 - Current
- Analyzed daily schedule to identify discrepancies
- Ensured compliance with safety regulations and company policies.
- Scheduling patient in person or over the phone.
- Multitasking, overseeing and problem solving
- Verifying insurances Medi-Cal, Medicare, HMO, PPO
- Collecting copayments , deductibles and out of pocket payments
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented quality control measures to uphold company standards.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
- Coordinated with other departments to ensure smooth flow of operations.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Organized training sessions for new hires to familiarize them with the workplace environment
- Provided excellent service and attention to patient when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Prioritized and organized tasks to efficiently accomplish service goals.
Medical Assistant
H. Sahota MD KV Srinatha MD Cardiologist
Bellflower
03.2012 - 04.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patient examinations.
- Conducted EKGs, and other diagnostic tests as requested by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Contacted medical facilities to schedule patients for admission.
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Registered new patients into practice management software program accurately entering demographic information.
- Cleaned and maintained medical equipment following procedures and standards.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Responded to patient callbacks and phone-in prescription refill requests.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Positioned patients properly during examination or treatment for comfort and safety.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Incorporated outside records into charts and EHR.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Medical Assistant
Gene Bautista Chiropractor
Downey
03.2011 - 08.2011
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Prepared treatment rooms for patient examinations.
- Incorporated outside records into charts and EHR.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted back office patient processes to reduce office wait times.
- Explained treatment procedures and physicians' instructions.
- Data Entry
- Reviewed, corrected or deleted data, verifying customer and account information.
Education
Medical Assistant -
UEI College
Gardena, CA03-2012
Skills
- Patient scheduling MRI,CT,US,XRays,Breast Biopsies ,Angiograms, CABG,
- Meeting our montly goals
- Performing EKGs, hooking up Holter monitors
- Insurance verification
- Front Desk, Greeting and checking in patients
- Collecting copays and deductibles
- Medical Records RIS & PACS system
- Conflict resolution
- Employee training
- Team leadership
- Data entry
- Problem solving
- Multitasking and organization
- Answering high volume phone calls
- Bilingual Spanish/English
Timeline
Assistant Manager
United Medical Imaging Inc
04.2021 - Current
Medical Assistant
H. Sahota MD KV Srinatha MD Cardiologist
03.2012 - 04.2021
Medical Assistant
Gene Bautista Chiropractor
03.2011 - 08.2011
Medical Assistant -
UEI College