ALMA AGUSTIN
Moncton,Canada
Summary
Experienced professional in the banking and financial industry with 10+ years of expertise in cash management, customer service, operations, and bank reconciliation. Demonstrated commitment to accuracy and efficiency in handling large transaction volumes. Proven track record of delivering error-free results in a timely manner. Skilled in process improvement and documentation of standard operating procedures (SOPs) to optimize efficiency.
Overview
17
17
years of professional experience
Work History
Cash Management Officer
TMX Group - TSX Trust
09.2022 - Current
- Administers stock dividend disbursements (cash and dividend reinvestment plan (DRIP) to shareholders. Prepares the disbursement calculations; manages the record-keeping and reconciliation
- Disburse dividend funds to shareholders through various channels - EFTS (bank transfer), cheque issuance, direct deposit, and DRIP. Monitors the in and out of funds in various bank accounts
- Oversees bond’s interest, maturity, and redemption payments for multiple corporate accounts
- Manages the Optional Cash Purchases (OCP) as investment options for shareholders to purchase additional shares. Evaluates if the requests are valid and determines the cut-off of the investments
- Conducts and perform an Anti-Money Laundering compliance checking
- Proactively proposed 3 process improvement projects aimed at enhancing the current processes and documenting standard operating procedures (SOPs) resulted to an increase in team’s accuracy by 25%
- Led UAT testing for the team
- Ensure adherence to compliance and risk management rules
- Prepare letters to shareholders according to the specific reason (e.g., letter of reject, compliance letter, thank you letters), ensuring that the information is accurate and entered in our system, that all important documents are prepared, conditions and forms are met and completed such as signatures are obtained, and follow-up is done
Part-time HR Administrative Assistant
SP Manpower Inc
09.2021 - 11.2021
- Weekly collection of timesheets from various clients and checked them against expected work schedules
- Prepared and issued invoices to clients and managed accounts receivables and payable
- Supported recruitment in creating and posting job advertisements on various platforms
- Other administrative task such as answering phone inquiries, managing emails, and organizing files
Part-time HR Accounting-Payroll Assistant
Studenttimes Staffing Solutions
06.2021 - 08.2021
- Collected employee timesheets from clients and processed bi-weekly payroll
- Main contact person for all payroll-related inquiries and concerns including issuance of job letters and ROE’s
- Client invoicing and manage the accounts receivables and payables for the company.
Service Fulfillment Officer/Junior Assistant Manager
BDO Unibank
04.2015 - 04.2020
- Handled customer inquiries and request; resolved issues escalated from contact center, branches, email, internal units and walk-in clients according to quality standards
- Implemented case handling policies, procedures and quality assurance measures to avoid backlogs
- Ensured client has 100% satisfaction and engagement by listening to their needs and resolving situations that may be complex
- Trained newly hired team members; supported junior colleagues in providing advice and insights, sharing best practices, coaching, and feedback
- Demonstrate the ability to build lasting business relationships
Junior Specialist
Bank of the Philippine Islands
06.2013 - 04.2015
- Attended client’s needs by receiving, investigating and evaluating inquiries, requests, feedback and complaints related to deposit accounts, credit cards, investments, loans, investments and insurance
- Exercised decision-making within set parameters and guidelines
- Interacted with other areas of the bank for client’s specific needs.
- Exceed service and sales quality requirements
Transaction Processing Specialist
JP Morgan Chase Bank
10.2010 - 03.2013
- Ensure complete operational balancing and reconciliations and identification of breaks
- Acted as central point of contact and coordinate with partners within the firm to ensure timely completion of implementation and documentation.
- Ensured accuracy, care and precision in working with client information
Treasury Operations Assistant
China Banking Corporation
03.2008 - 10.2010
- Reconciled several treasury accounts on monthly basis, investigating and resolving discrepancies to maintain records accuracy
- Scheduled and coordinated delivery of security certificates to and from companies and customers.
- Accounts for and monitors petty cash voucher against official receipts and other administrative duties
Education
Business Management-International Business -
Lambton College
Bachelors Degree in Business Administration - Management Accounting
Mariano Marcos State University
Skills
- Analytical problem solving
- Disciplined workload management
- Flexibility in diverse environments
- Knowledge sharing and training
- Proficient in Microsoft Word, PowerPoint, and Excel
- Digital payment processing
- Billing and invoicing expertise
- Fraud prevention
- Effective multitasking
Websites
LANGUAGES
English and Tagalog
Timeline
Cash Management Officer
TMX Group - TSX Trust
09.2022 - Current
Part-time HR Administrative Assistant
SP Manpower Inc
09.2021 - 11.2021
Part-time HR Accounting-Payroll Assistant
Studenttimes Staffing Solutions
06.2021 - 08.2021
Service Fulfillment Officer/Junior Assistant Manager
BDO Unibank
04.2015 - 04.2020
Junior Specialist
Bank of the Philippine Islands
06.2013 - 04.2015
Transaction Processing Specialist
JP Morgan Chase Bank
10.2010 - 03.2013
Treasury Operations Assistant
China Banking Corporation
03.2008 - 10.2010
Business Management-International Business -
Lambton College
Bachelors Degree in Business Administration - Management Accounting
Mariano Marcos State University
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