Allyssa Jasmine Mercado
Menifee
Summary
- I am an individual who is very responsible and hardworking, and is ready to begin my new career.
- I am also a fast learner especially when it comes to computers.
- I believe that I am reliable and determined to get things done.
Overview
8
8
years of professional experience
Work History
Manager
Fan Diego
07.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Seattle Lighting
04.2022 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Dishwasher
Olive Garden Restaurant
06.2019 - 03.2020
- Followed supervisor instructions to complete tasks on time.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
Team Associate
Legoland California
08.2016 - 09.2017
- Served food and beverages promptly with focused attention to customer needs.
- Greeted guests pleasantly and answered menu questions.
- Resolved customer complaints promptly and professionally to maintain positive reputation..
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Bussed and reset tables to keep dining room and work areas clean.
Education
High School Diploma -
El Camino High School
Oceanside, CA06.2017
Skills
- Sales Activities
- Customer Relations
- Staff Training
- Customer Service
- Money Handling
- Shift Coverage
Languages
Tagalog
Native or Bilingual
English
Native or Bilingual
Timeline
Manager
Fan Diego
07.2023 - Current
Assistant Manager
Seattle Lighting
04.2022 - 04.2023
Dishwasher
Olive Garden Restaurant
06.2019 - 03.2020
Team Associate
Legoland California
08.2016 - 09.2017
High School Diploma -
El Camino High School