Allyssa Sindrey
Fernie,BC
Summary
Dynamic hospitality professional with extensive experience in customer service, particularly at Fairmont Gold Lounge and Park Place Lodge. Recognized for enhancing guest satisfaction through exceptional organizational skills and a positive demeanor. Proficient in French and English, with a proven track record in conflict resolution and collaborative engagement. Experienced in managing high-end guest experiences, overseeing food and beverage services, and ensuring meticulous attention to detail in luxury hospitality settings.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bistro & Banquets Attendant
Park Place Lodge
Fernie, British Columbia
12.2024 - Current
- Prepared Bistro for breakfast service, ensuring readiness for guests.
- Greeted and seated guests, took orders, addressed dietary requests, and communicated with the kitchen to facilitate smooth service.
- Delivered meals, maintained table settings, and performed cleaning and closing routines post-service.
- Set up, served, and cleaned function spaces for events, including banquets, and meetings.
- Assisted management with operational tasks, and contributed to revenue growth by upselling products and services.
- Accommodated guest requests for food, beverage, and equipment rentals, while maintaining service standards.
- Resolved guest complaints with effective problem-solving, and authorized compensation when necessary.
- Followed all health, safety, and quality guidelines to ensure a positive guest experience.
Gold Lounge Server
Fairmont
Lake Louise, Alberta
09.2023 - 08.2024
- Set up and maintained buffet tables with food, beverages, and utensils.
- Provided table service, refilled drinks, and cleared dishes efficiently.
- Monitored and restocked buffet supplies to ensure availability throughout shifts.
- Maintained cleanliness and safety by wiping surfaces and sweeping floors.
- Stocked kitchen items and checked expiration dates, discarding outdated products.
- Informed guests of daily specials and menu changes, and responded to inquiries.
- Communicated customer feedback and requests to staff for resolution.
- Followed sanitation guidelines, including cleaning stations and disposing of waste.
- Coordinated with kitchen staff for timely meal delivery and buffet setup.
- Performed opening and closing duties, including restocking and resetting tables.
- Trained new employees on buffet setup and customer service procedures.
- Assisted with cleaning and restocking, ensuring a clean and welcoming environment.
- Greeted guests warmly and provided exceptional service in a high-volume setting.
- Addressed and resolved customer concerns, escalating issues to management as needed.
- Maintained ingredient knowledge and guided guests on buffet arrangements.
- Developed and sustained personalized relationships with guests, enhancing their overall experience and satisfaction.
Babysitter
Self-employed
Whitchurch–Stouffville, ON
08.2017 - 08.2023
- Prepared meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
- Engaged with children, providing nurturing, safe environments to promote emotional, social and intellectual growth.
- Cleaned and tidied living room and kitchen after activities to maintain safe, accessible area.
- Provided safe and efficient transportation to and from activities and events.
- Built relationships with and encouraged social development within children by discussing school, friends and favorite activities.
- Delivered direct, supervised care to groups of children between ages 1 to 9 years old.
- Read variety of books to children to promote language development skills.
Waitress
Boston Pizza
Stouffville, ON
03.2023 - 07.2023
- Greeted customers, answered questions, and recommended specials to boost sales.
- Ensured food safety and cleanliness to prevent foodborne illness and maintain sanitation.
- Served food and beverages, and presented items accurately to guests.
- Handled payments, gave change, and printed receipts with attention to detail.
- Communicated with kitchen staff about item availability and wait times.
- Addressed and resolved customer concerns promptly, escalating issues to management as needed.
- Prepared dining areas, including rolling silverware and setting up for shifts or large parties.
- Collected and cleared dirty dishes, and arranged place settings for new guests.
- Provided menu explanations, took orders, and offered suggestions.
- Stocked service areas with supplies and garnished dishes for visual appeal.
- Circulated to assess customer needs and prioritize tasks during busy periods.
- Prepared and itemized checks, including meal costs and taxes.
Line Cook
Boston Pizza
Stouffville, ON
11.2021 - 07.2023
- Kept stations stocked and ready for use to maximize productivity.
- Retained consistent quality and high accuracy when preparing identical dishes every day.
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
- Washed and peeled ingredients to prepare for different meals and recipes.
- Prepped garnishes to reduce wait times during lunch and dinner rush.
- Set up workstations with needed ingredients, utensils, and cooking equipment.
- Cleaned cooking and refrigeration equipment to sanitize and prevent foodborne illness.
- Prepared dishes in a fast-paced environment, working with teammates to maintain a high customer satisfaction rate.
- Cooked multiple orders simultaneously during busy periods.
- Mentored and trained staff by teaching cooking skills and kitchen maintenance, improving overall quality and performance.
- Prepared pizzas, sandwiches, soups, wings, and more.
Grounds Crew Worker
Tip top tree service
Stouffville, ON
03.2018 - 07.2023
- Rake, transport, and mulch leaves, branches, and trees.
- Cut and trim lawns using power mowers and edgers.
- Operated landscaping equipment to maintain grounds and remove trees.
- Cared for lawns by mulching, aerating, weeding, or grubbing.
- Transported stumps and branches to clean and clear the property.
Children's Church Volunteer
Springvale church
Whitchurch-Stouffville, Ontario
01.2016 - 07.2023
- Utilized songs and dances to teach faith lessons, promote scripture memorization, and encourage active listening.
- Volunteered to help watch over children from ages 2–7 and developed meaningful relationships by playing and engaging with the children.
Front of House Team Member
Country Stop Burgers
Stouffville, ON
01.2023 - 03.2023
- Greeted customers warmly and promoted a positive image for the business.
- Explained menu items, took orders, and delivered food courses as instructed.
- Took initiative to clean, organize, and replenish supplies during busy periods.
- Delivered orders accurately to tables or the take-out counter.
- Handled to-go phone orders and prepared beverages, including soft drinks, coffee, tea, and milkshakes.
- Adhered to safety, health, and sanitation guidelines to ensure guest protection.
- Managed supplies and organized food prep stations to enhance productivity.
- Maintained high customer service standards during high-volume shifts.
- Wiped down tables, removed trash, and ensured a clean dining environment.
- Collaborated with team members to deliver timely and efficient service.
- Welcomed and thanked guests to show appreciation.
- Kept kitchen and dining areas clean and orderly.
- Assembled and served meals based on guest specifications.
- Directed patrons to amenities and rotated inventory to minimize waste.
Camp Counselor
Springvale church
Whitchurch–Stouffville, ON
06.2016 - 07.2022
- Engaged children in arts and crafts, singing, sports activities, games and field trips while maintaining safe environment.
- Cultivated effective relationships with campers, parents and other camp counselors by utilizing active listening and dynamic interpersonal skills.
Online Website Programmer
David Sindrey
Whitchurch–Stouffville, ON
07.2021 - 12.2021
- Worked online to program, prepare, and edit games that helped children with speech impediments and issues.
- Helped develop and create games for a speech pathology website.
Salvation Army Volunteer
The Salvation Army
Whitchurch-Stouffville, ON
11.2015 - 12.2018
- Collected donations and educated people on the cause.
- Thanked individual donors for contributions.
- Wished passersby "Merry Christmas" to maintain cheerful presence and solicit more donations.
- Stood by kettle for several hours and rang bell.
- Expressed musical themes through tempo, phrasing and dynamics.
Education
High School Diploma -
Bill Hogarth Secondary School
Markham, ON06.2023
Skills
- Fluent in French and English
- Positive attitude
- Organization
- Collaboration
- Time management
- Collaborative Engagement
- Active listening
- Basic math
- Analytical
- Enthusiastic
- Effective Team Collaboration
- Punctual
- Proficient Conflict Resolution
- Ability to take direction
- Great communication skills
- Responsible
- Able to handle cash and electronic transactions
- Ability to work calmly and effectively under pressure
- Exceptional customer service
- Member relations
Certification
- Smart Serve, Ontario - 2023
- ProServe, Alberta - 2023
- Serving It Right, British Columbia - 2024
Languages
English
Native/ Bilingual
French
Full Professional
Timeline
Bistro & Banquets Attendant
Park Place Lodge
12.2024 - Current
Gold Lounge Server
Fairmont
09.2023 - 08.2024
Waitress
Boston Pizza
03.2023 - 07.2023
Front of House Team Member
Country Stop Burgers
01.2023 - 03.2023
Line Cook
Boston Pizza
11.2021 - 07.2023
Online Website Programmer
David Sindrey
07.2021 - 12.2021
Grounds Crew Worker
Tip top tree service
03.2018 - 07.2023
Babysitter
Self-employed
08.2017 - 08.2023
Camp Counselor
Springvale church
06.2016 - 07.2022
Children's Church Volunteer
Springvale church
01.2016 - 07.2023
Salvation Army Volunteer
The Salvation Army
11.2015 - 12.2018
- Smart Serve, Ontario - 2023
- ProServe, Alberta - 2023
- Serving It Right, British Columbia - 2024
High School Diploma -
Bill Hogarth Secondary School
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