Allyssa Guevarra
Calgary,AB
Summary
Highly motivated Store Manager with a proven track record at Tim Hortons, excelling in operations management and team development. Expert in enhancing sales through strategic planning and exceptional customer service. Skilled in inventory management and shift scheduling, achieving significant cost savings and performance improvements. Passionate about recruiting top talent and leading by example to drive store success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Tim Hortons
Calgary, Alberta
05.2019 - 09.2024
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Identified opportunities for cost savings through waste reduction initiatives.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Monitored employee performance and identified performance gaps for corrective action.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Delegated work to staff, setting priorities and goals.
Customer Service Representative
Canadian Tire
Calgary, Alberta
05.2018 - 12.2018
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered inbound calls to facilitate customer service.
Education
High School Diploma -
St Francis High School
Calgary, AB05-2016
BBA - Accounting
Southern Alberta Institute of Technology
Calgary, ABSkills
- Shift Scheduling
- Team Development
- Employee Training
- Supply Ordering
- Operations Management
- Store operations oversight
- Special Events
- Recruiting and Hiring
- Inventory Management
- Leading Staff Meetings
- Goals and performance
- Accurate Cash Handling
- Cash Management
Accomplishments
- Best in English as a Second Language in High School
- Received milestone Sales Award in Tim Hortons 2023
Certification
- Food Safety Certification
- OMAP leadership Tim Hortons University Certification
Affiliations
- Volunteer Band Singer in our Church (Royal Oak Victory Church)
References
References available upon request.
Timeline
Store Manager
Tim Hortons
05.2019 - 09.2024
Customer Service Representative
Canadian Tire
05.2018 - 12.2018
High School Diploma -
St Francis High School
BBA - Accounting
Southern Alberta Institute of Technology
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