Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Allyson Whalen

Ottawa,ON

Summary

Handles team needs with forward-thinking strategies and strong focus on daily requirements. Well-coordinated planner successful at coordinating schedules and workflows to meet business demands. Superior work ethic combined with resourceful and upbeat nature. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Shift Supervisor

Starbucks
08.2021 - Current
  • Responded to and resolved customer questions and concerns.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.

Server

Cataraqui Golf And Country Club
04.2020 - 12.2020
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Provided attentive service and proactively assessed guest needs.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Server

Trillium Wood Golf Club
04.2018 - 10.2019
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Served food and beverages promptly with focused attention to customer needs.
  • Provided attentive service and proactively assessed guest needs.

Barista

Starbucks
06.2016 - 08.2021
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Followed exact recipes for mixing and preparing beverage and food items.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.

Education

Bachelor of Science - Kinesiology

Queen's University
Kingston
05.2023

High School Diploma -

Nicholson Catholic College
Belleville, ON
06.2017

Skills

  • Motivational Leadership
  • Encouraging Others
  • Communications Protocols
  • Stocking and Replenishing
  • Conflict Mediation
  • Employee Performance Monitoring
  • Daily Cash Management
  • Production Efficiency

Certification

  • CPR Certified
  • Smart Serve Certified

Timeline

Shift Supervisor

Starbucks
08.2021 - Current

Server

Cataraqui Golf And Country Club
04.2020 - 12.2020

Server

Trillium Wood Golf Club
04.2018 - 10.2019

Barista

Starbucks
06.2016 - 08.2021

Bachelor of Science - Kinesiology

Queen's University

High School Diploma -

Nicholson Catholic College

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Allyson Whalen