- Regularly practice mindfulness and meditation for overall wellness
- Hiking
- Photography
- Drawing and Painting
Allyson Kimbell
San Ramon,CA
Summary
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
26
26
years of professional experience
Work History
Assistant Manager Command Center
Southwest Airlines
03.2023 - Current
- Manage Airline operation of 76-97 flights a day.
- Effective communication
- Timely and strategic decision making.
- Safely drive performance
- Ensuring operational effectiveness.
- Collaboration and alignment with multiple departments.
Customer Service Supervisor
Southwest airlines
02.2015 - 03.2023
- Lead, coach and develop Customer Service and Operation Agents
- Train and mentor New and Current Supervisors
- Currently participating in OAK LIC program and regularly sitting in at the MCC role
Operation Supervisor
Southwest airlines
10.1999 - 02.2015
- Enhanced operational performance by ensuring best practices by Operations Agents
- Worked as Cargo Supervisor at OAK Freight House
- Trained new and current employees as part of the Station Training Team in the OAK Training department for twelve months
Operations Agent
Southwest airlines
01.1999 - 10.1999
- Coordinated and planned weight and balance of aircraft
- Customer Service
- Multitasking
- Effective Communication between multiple departments.
Education
HIgh School -
Amador Valley
Pleasanton, CA1986
Skills
- Strategic planning
- Team Leadership and Development
- Complex Problem - Solving
- Time Management
- Staff supervision
- Task delegation
- Employee performance evaluations
- Coaching and mentoring
- Employee engagement
- Multitasking Abilities
- Active listening
Activities
- Recently Certified Meditation Teacher
- Hiking and Nature Photography
Interests
Timeline
Assistant Manager Command Center
Southwest Airlines
03.2023 - Current
Customer Service Supervisor
Southwest airlines
02.2015 - 03.2023
Operation Supervisor
Southwest airlines
10.1999 - 02.2015
Operations Agent
Southwest airlines
01.1999 - 10.1999
HIgh School -
Amador Valley
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