Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

ALLYSON HAYES

Orange

Summary

SHRM Certified Human Resources Leader with over 8 years of progressive HR experience and 23+ years in management roles across property management and corporate operations. Demonstrated expertise in crafting and executing HR strategies, enhancing employee engagement, overseeing full-cycle HR processes, and aligning people management with business objectives. Skilled in independent operations, developing scalable systems, and collaborating with leadership at all levels.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Director of Human Resources

Trillium Property Management
Orange
05.2022 - Current
  • - Sole HR leader overseeing 140 employees across 52 residential communities and the corporate office.
  • - Built HR infrastructure from the ground up, implementing efficient processes in performance management, benefits, recruitment, onboarding, training, and compliance.
  • - Spearheaded full implementation of a new HRIS system, incorporating applicant tracking, payroll, benefits, pulse surveys, COBRA administration, learning management, and employee verifications.
  • - Serve on the executive leadership team and provide guidance and recommendations on employee relations, legal compliance, and workforce strategy.
  • Investigated incidents of workplace harassment or discrimination complaints.
  • Drafted job descriptions and prepared job postings for open positions.
  • Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
  • Identified ways to reduce turnover through improved hiring practices.
  • Conducted performance reviews for employees in all departments.
  • Organized onboarding processes for new hires, including orientation sessions and paperwork completion.
  • Assisted in the preparation of annual budgets related to staffing needs.
  • Analyzed employee data to identify trends and potential areas of improvement.
  • Maintained confidential records related to personnel files and other sensitive documents.
  • Advised senior leadership on organizational structure changes affecting the workforce.
  • Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
  • Managed compensation, insurance and vacation days within employee benefits programs.
  • Researched industry trends to inform compensation and performance strategies.
  • Scheduled meetings with employees to address concerns and grievances.
  • Suggested promotions and wage increases according to employee performance.
  • Attended conferences, workshops and special events to recruit qualified candidates for company.
  • Created staff teams based on employee strengths and made adjustments to promote overall productivity.
  • - Lead recruitment and staffing efforts for corporate and site teams, ensuring alignment with ownership expectations and operational needs.
  • - Manage full-cycle employee relations: performance coaching, PIPs, investigations, progressive discipline, and terminations.
  • - Administer FMLA, CFRA, and ADA accommodations; maintain legal documentation and compliance.
  • - Develop and deliver company-wide training and communication for managers on policies, safety, harassment, and conflict resolution.
  • - Lead workforce planning, succession strategy, and site visits to support operational goals and morale.

Human Resources Manager

LOMCO
Long Beach
05.2018 - 04.2022
  • Handled sensitive employee and company information with highest level of confidentiality and discretion.
  • Created job postings, tracked applicants and maintained applicant database.
  • Developed and implemented HR policies aligned with company objectives.
  • - Implemented and managed testing protocols, compliance procedures, and employee communication throughout public health emergency (COVID-19).
  • - Increased retention rates by 10%, sustaining over 90% retention across four years.
  • - Elevated employee satisfaction through training, engagement initiatives, and cultural transformation.
  • - Directed all aspects of HR: recruiting, hiring, payroll, benefits, employee relations, leave management, and policy development.
  • - Successfully offboarded entire workforce and closed HR operations when company dissolved in 2022.

Commercial Property Manager

Reading International
Culver City
06.2016 - 05.2018
  • - Managed large-scale property operations and corporate office relocation for an international entertainment company.
  • - Served as HR liaison for 300+ employees, resolving employee relations and organizational issues.
  • - Oversaw $10M+ annual project budgets and collaborated with leadership on renovations and facilities operations.
  • - Directed HR for site staff including security, landscaping, and custodial teams during transition.
  • Developed budgets and monitored expenses for property operations.
  • Trained staff on best practices in property management procedures.
  • Managed day-to-day operations of commercial properties including scheduling repairs and responding to emergencies.

Property Manager / Project Manager

Goodson Real Estate
Los Angeles
05.2015 - 06.2016
  • - Directed a team of 20 across leasing, maintenance, and customer service.
  • - Handled all HR functions including recruiting, onboarding, payroll, and performance evaluations.
  • Managed tenant relations and addressed issues to ensure satisfaction.
  • Conducted property inspections to maintain standards and identify repairs.
  • Maintained financial records, including budgets and expense tracking.
  • Developed marketing strategies to attract new tenants effectively.
  • Implemented tenant screening processes to select qualified applicants.
  • Handled resident complaints and expedited maintenance requests.
  • Advised owners on potential improvements or investments that could increase the value of their properties.

Property Manager

Oakwood
Marina Del Rey
10.2009 - 05.2015
  • - Managed a 985-unit luxury Class A property
  • - Led on site staff of 25 to achieve “Property of the Year” award.
  • - Oversaw onsite HR responsibilities: payroll, evaluations, and disciplinary processes.
  • - Conducted rent pricing strategies through competitive analysis.
  • Developed and maintained relationships with tenants to address concerns.
  • Conducted property inspections to ensure quality standards were met.
  • Supervised on-site staff, providing guidance and support as needed.
  • Completed lease applications and verifications, notifying prospects of results.
  • Developed and implemented effective leasing strategies to maximize occupancy rates.
  • Provided guidance and support to junior team members in order to facilitate their professional development.

Education

Associate of Arts - General Studies

Orange Coast College
Costa Mesa, CA
06-1999

Skills

  • Employee Relations & Engagement
  • Full-Cycle Recruiting & Onboarding
  • Payroll Administration (Multi-State)
  • HRIS Implementation & Optimization
  • Benefits & Leave Administration (FMLA/CFRA/ADA)
  • Employment Law Compliance (CA & Federal)
  • Workplace Investigations
  • Conflict Resolution
  • Progressive Discipline
  • Performance Management & Coaching
  • Training & Development
  • Policy Creation & Enforcement
  • Terminations & Offboarding
  • Succession Planning
  • Workforce Strategy & Planning
  • Employee Retention & Engagement Strategy
  • Workers' Compensation & Safety Compliance
  • YARDI (including Aspire “Trillium University” LMS)
  • Rippling
  • Paycom
  • Bambee
  • Checkr (Background Screening)
  • Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • SharePoint
  • Microsoft Teams
  • Zoom
  • Adobe Acrobat
  • Indeed

Certification

SHRM-CP – SHRM Certified Professional (Valid through 2028)

Timeline

Director of Human Resources

Trillium Property Management
05.2022 - Current

Human Resources Manager

LOMCO
05.2018 - 04.2022

Commercial Property Manager

Reading International
06.2016 - 05.2018

Property Manager / Project Manager

Goodson Real Estate
05.2015 - 06.2016

Property Manager

Oakwood
10.2009 - 05.2015

Associate of Arts - General Studies

Orange Coast College

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