Summary
Overview
Work History
Education
Skills
Timeline
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Allyson Cohoon

Hamilton,ON

Summary

Knowledgeable retail professional driven to foster top performance and committed to service excellence. Ready to learn new skills from dynamic team and bring value through retail experience. Highly trained Key Holder with demonstrated success in team leadership and sales strategy. Exceptional retail experience and sales expertise. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience

Work History

Key Holder

HomeSense
09.2010 - 03.2016
  • Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
  • Increased store sales by creating visually appealing merchandise displays and product placements.
  • Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
  • Contributed to store profitability by identifying opportunities for upselling and cross-selling products.

Checkout Supervisor

Sam's Club
10.2003 - 03.2009
  • Enhanced customer satisfaction by efficiently managing checkout processes and addressing concerns promptly.
  • Streamlined workflow for faster checkouts and reduced waiting time for customers.
  • Implemented effective training programs for new staff members, resulting in increased productivity and improved service quality.
  • Reduced shrinkage by monitoring transactions closely and ensuring accurate cash handling procedures were followed.
  • Maintained a clean, organized, and well-stocked checkout area, enhancing the shopping environment for customers.
  • Promoted an atmosphere of teamwork among staff members, leading to better communication and increased efficiency.
  • Resolved customer complaints professionally, turning negative experiences into positive ones whenever possible.
  • Oversaw inventory management at the front end, ensuring adequate stock levels while minimizing overstock situations.
  • Managed employee scheduling effectively, balancing workload to maintain optimal coverage during peak times without overspending on labor costs.
  • Assisted in implementing loss prevention measures by monitoring high-risk areas and reporting suspicious activities to management.
  • Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
  • Marked-down clearance items and relocated merchandise to proper store areas.

Education

General Arts And Science - General Studies

George Brown College
Toronto, ON

Skills

  • Staff Oversight
  • Customer Service Management
  • Staff Training
  • Training and Mentoring
  • Alarm Systems
  • Daily Reporting
  • Task Delegation
  • Cash Handling
  • Store maintenance
  • Adaptability
  • Employee Training

Timeline

Key Holder

HomeSense
09.2010 - 03.2016

Checkout Supervisor

Sam's Club
10.2003 - 03.2009

General Arts And Science - General Studies

George Brown College

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Allyson Cohoon