Allyha Moore

• Assisted in the training of new staff members, ensuring proper knowledge transfer and adherence to safety protocols.
• Followed safety protocols to maintain safe and secure laboratory environment.
• Prepared laboratory samples for analysis and performed data entry for accurate reporting.
• Trained and supervised new laboratory staff to improve skills in laboratory procedures.
• Developed strong working relationships with colleagues, fostering a positive team culture focused on collaboration and innovation.
• Improved laboratory efficiency by streamlining sample processing and reducing turnaround times.
• Ensured patient confidentiality by adhering to strict privacy guidelines when handling sensitive medical information.
• Enhanced patient care through accurate and timely diagnostic testing for various medical conditions.
• Maintained confidentiality of all patient information to conform to HIPAA, internal, and other regulatory standards.
• Participated in laboratory audits and assessments to maintain compliance and improve results.
• Provided excellent customer service to patients by answering questions about lab tests clearly while maintaining empathy for their concerns.
• Ensured integrity and confidentiality of patient information in accordance with HIPAA regulations.

Greet patients in a friendly manner

• Confirm the patient’s information and update information if needed

• Ensuring health cards are valid

• Answering incoming calls

• Processing any payments for tests not covered

• Electronic filing

• Preform venipuncture and ensure patients are comfortable during the procedure

• Checking daily temperature on the thermally controlled equipment

• Preparing sample testing

• Aliquoting specimens

• Prepare specimen bags for transportation

• Preform 12-lead ECGs and holter monitors

• Doing inventory and ensuring products aren’t expired

• COVID screening before patients entered

• Scanning requisitions

• Data entry for specimens received

• Accessioning specimens

• Created fun, age-appropriate activities for school-age children.
• Monitored student safety while conducting indoor or outdoor activities.
• Assisted students with homework completion, providing individualized support and guidance as needed.
• Managed behavioral issues and used positive behavior strategies for groups of up to 28 students.
• Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
• Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.