Ally Parisi
Oshawa
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Golf Pro Shop Assistant
Angus Glen Golf Club
05.2023 - Current
- Reconciled daily tee sheets, checked in customers and resolved payment discrepancies.
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Maintained clean, orderly and inviting golf shop and assisted with merchandising and advertising.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Manager
McDonald’s Canada
03.2021 - Current
- Delivered sales and financial objectives, and improves restaurant operations by developing leaders
- Maximized performance by monitoring daily activities and mentoring team members.
- Engaged dissatisfied customers using tactful approaches and effectively resolved problems.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Oversaw food preparation and cooking activities to uphold safe and sanitary practices.
- Developed and maintained relationships with customers and suppliers through account development.
- Led shift operations to consistently meet performance targets.
Team Leader
McDonald’s Canada
11.2019 - 02.2021
- Served as a model worker for other employees.
- Encouraged open communication and team engagement to improve employee morale.
- Assigned and distributed tasks to team members per area of expertise.
- Managed downtime well to minimize production disruption.
Crew Trainer
McDonald’s Canada
09.2018 - 11.2019
- Taught new team members correct procedures for all areas of operations.
- Trained other employees in customer service, food safety and performance requirements.
- Taught employees POS system operations to complete transactions .
- Identified workers struggling with concepts and discussed needs with supervisors.
Crew Member
McDonald’s Canada
10.2016 - 09.2018
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments. Worked in the Kitchen, Front Counter and Drive Thru
- Engaged customers in friendly conversations to build loyalty to the restaurant and encourage repeat visits.
- Adhered to all quality standards, formulas, and procedures as outlined in the company's operation manual.
- Worked well with teammates and accepted coaching from management team.
Education
Faculty of Health Sciences - Dental Hygiene Advanced Diploma
Durham College
Oshawa, ON08.2024
Skills
- Project Management
- Staff Management and Overseeing Employees
- Team Leadership
- Time Management and Organizational
- Communication Skills and Interpersonal Skills
- Coaching, Mentoring and Employee Training
- Microsoft Word
- Knowledge of Dentrix Software
- Dental charting
- Knowledge of CDHO's current Standards of Practice
Certification
- WHMIS
- Standard First Aid and CPR Level C
- Food Handler's Certificate
- Health and Safety
- McDonald's Leadership
- Smart Serve
Timeline
Golf Pro Shop Assistant
Angus Glen Golf Club
05.2023 - Current
Manager
McDonald’s Canada
03.2021 - Current
Team Leader
McDonald’s Canada
11.2019 - 02.2021
Crew Trainer
McDonald’s Canada
09.2018 - 11.2019
Crew Member
McDonald’s Canada
10.2016 - 09.2018
Faculty of Health Sciences - Dental Hygiene Advanced Diploma
Durham College
- WHMIS
- Standard First Aid and CPR Level C
- Food Handler's Certificate
- Health and Safety
- McDonald's Leadership
- Smart Serve
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