Ally Lafleur
Gatineau,QC
Overview
7
7
years of professional experience
Work History
Server
Dinty’s Restaurant
Aylmer, Canada
10.2019 - Current
- Took orders from customers accurately and in a timely manner.
- Provided excellent customer service to ensure satisfaction.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Greeted guests and provided menus.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Collaborated with kitchen staff to ensure timely preparation and delivery of orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Assisted in training new servers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
Server
Melrose Pizza
Montreal, Canada
08.2023 - 12.2023
- Brought wine selections to tables with appropriate glasses and poured for customers.
- Monitored dining room for cleanliness and proper set-up at all times.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Set up tables in between patrons to reduce wait times.
- Delivered food orders promptly and courteously.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
Cashier
Maitre Piscinier
Aylmer, Canada
01.2021 - 01.2022
- Counted and balanced cashier drawers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales transactions to prevent long customer wait times.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Hostess
Dinty’s Restaurant
Aylmer, Canada
05.2018 - 10.2018
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Tracked seated guests and available seating using computer-based and mobile reservation software.
- Answered telephone to provide dining information and take reservations.
- Greeted guests upon arrival and escorted them to their tables.
Education
baccalauréat - comptabilité
L’Université d’Ottawa
05.2025
Secondary 5 -
D’Arcy McGee High School
Aylmer, QCCegep -
Heritage College
Hull, QcSkills
- Bilingual, French & English (fluent in writing, speaking, comprehension
- Microsoft systems
- POS system operation (Maitre'd)
Volunteer Experience
- Aylmer Food Bank, Volunteer
- Aylmer Preschool, Volunteer
Timeline
Server
Melrose Pizza
08.2023 - 12.2023
Cashier
Maitre Piscinier
01.2021 - 01.2022
Server
Dinty’s Restaurant
10.2019 - Current
Hostess
Dinty’s Restaurant
05.2018 - 10.2018
baccalauréat - comptabilité
L’Université d’Ottawa
Secondary 5 -
D’Arcy McGee High School
Cegep -
Heritage College