Ally Figueroa
Montclair
Summary
Results-driven team player with a proven track record in case management and customer engagement. Recognized for strong problem-solving abilities and attention to detail, contributing to enhanced client services and operational success.
Overview
7
7
years of professional experience
Work History
Crew Member
Trader Joe's
2025.06 - Current
- Provided exceptional customer service by engaging with customers and addressing inquiries promptly.
- Managed cash register, ensuring accurate transactions and a balanced till.
- Adapted quickly to changing priorities during peak hours, ensuring smooth operations and excellent service delivery.
- Coordinated with crew members for smooth shift transitions, maintaining operational continuity.
- Collaborated effectively with teammates to support team goals. and accepted coaching from management team.
- Collaborated with team members to prepare displays that highlighted promotions and seasonal items effectively.
Case Manager
The Law Offices of Tanya L. Willis, Esq.
2019.04 - Current
- Conducted in-depth assessments to identify client needs and determine eligibility for services.
- Coordinated communication between clients, attorneys, and external agencies for effective case management.
- Monitored ongoing cases, adjusting case management strategies based on evolving circumstances to better meet client needs.
- Managed client case files, ensuring timely updates and adherence to legal protocols.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Implemented best practices for documentation, ensuring accuracy and compliance with regulatory standards.
- Trained new staff on case management processes, improving team efficiency and service delivery.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
Education
Associate of Science - Paralegal Studies
Mt. San Antonio College
Walnut, CA06.2018
Skills
- Customer engagement
- Teamwork and collaboration
- Collaboration skills
- Clear communication
- Verbal and written communication
- Time management
- Multitasking and organization
- Attention to detail
- Problem-solving
- Initiative and Self-motivation
- Self-discipline
- Integrity and honesty
Languages
Spanish
Native or Bilingual
Timeline
Crew Member
Trader Joe's
2025.06 - Current
Case Manager
The Law Offices of Tanya L. Willis, Esq.
2019.04 - Current
Associate of Science - Paralegal Studies
Mt. San Antonio College