Dayanssy Gonzalez
Anaheim
Summary
Reliable and dynamic Service Associate with a 7 year background in sales and customer service. Dependable and an analytical thinker. Track record of consistently exceeding company's objectives to secure customer satisfaction. Strong sense of professional responsibility. Organized Medical Assistant with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Medical Assistant
PIH Health
11.2025 - Current
- Assisted in patient intake, ensuring accurate documentation and smooth workflow within clinic operations.
- Administered medications and injections as directed, adhering to safety protocols and maintaining patient comfort.
- Conducted vital sign assessments, providing critical data for physician evaluations and treatment decisions.
- Educated patients on treatment plans and preventive care, fostering adherence to medical advice and improving outcomes.
- Assisted physicians in providing high-quality care, completing insurance forms and handling referrals promptly.
- Managed the efficient flow of medical records by confirming accuracy, scanning documents into the EHR system, and securely storing physical copies.
Medical Assistant
Jacqueline B. Aguiluz, D.O. Incorporated
08.2023 - 11.2025
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Conducted EKGs, phlebotomy, vaccinations, and vital sign assessments with precision and care.
- Supported physicians during gynecological exams and minor wound care procedures.
- Delivered comprehensive front and back office support, enhancing workflow efficiency.
- Managed high-volume phone systems, appointment scheduling, and insurance verification with accuracy.
Cashier
Disneyland Resort
10.2016 - 08.2023
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Education
MA Certificate -
North Orange Continuing Education
Anaheim, CA01-2023
BA - Public Health
California State University, Fullerton
Fullerton, CA01-2020
Skills
- Microsoft Office Proficiency
- Adaptable to diverse work environments
- Organized with strong time management
- Medical terminology knowledge
- HIPAA compliance
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant
PIH Health
11.2025 - Current
Medical Assistant
Jacqueline B. Aguiluz, D.O. Incorporated
08.2023 - 11.2025
Cashier
Disneyland Resort
10.2016 - 08.2023
BA - Public Health
California State University, Fullerton
MA Certificate -
North Orange Continuing Education