Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Ally Armstrong

Ottawa,ON

Summary

Dynamic and results-oriented professional with extensive experience in office administration and staff management, particularly at Fight Factory MMA Inc. Demonstrates exceptional organizational skills and a team player attitude, ensuring smooth operations and superior customer service. Proven ability to manage critical tasks, achieving increased efficiency and satisfaction.


Professional hospitality expert with proven skills in mixing and serving beverages, serving food, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.


Overview

10
10
years of professional experience

Work History

Administrative Manager

Fight Factory MMA Inc.
11.2023 - Current
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Supervised staff and delegated tasks to maintain positive, productive administrative operations.
  • Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
  • Managed the CRM software to nurture leads, complete sales and provide customer service support to the clientel.

Key Holder - Sales Associate

Seaway Valley Supplements
01.2022 - 05.2023
  • Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
  • Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
  • Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.

Bartender - Server

Mexicali Rosa’s
02.2019 - 09.2022
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Esca Gourmet Pizza
03.2017 - 02.2019
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Bartender

Shoeless Joe's Sports Grill
03.2015 - 03.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

Education

High School Diploma -

Cornwall Collegiate Vocational School
Cornwall, ON
06-2012

Skills

  • Office administration
  • Organization and multitasking
  • Staff management
  • Customer service
  • Highly reliable
  • Team player attitude
  • Clear and effective communication

Languages

English
Native or Bilingual
French
Native or Bilingual

Timeline

Administrative Manager

Fight Factory MMA Inc.
11.2023 - Current

Key Holder - Sales Associate

Seaway Valley Supplements
01.2022 - 05.2023

Bartender - Server

Mexicali Rosa’s
02.2019 - 09.2022

Bartender

Esca Gourmet Pizza
03.2017 - 02.2019

Bartender

Shoeless Joe's Sports Grill
03.2015 - 03.2017

High School Diploma -

Cornwall Collegiate Vocational School
Ally Armstrong